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    Job · 21171800

    BENGALURU · FULLTIME

    Senior Platform Engineer-ServiceNow

    EGC Global Services

    EGC Global Services

    Bengaluru · onsite · Posted 6d ago

    Sourced fromNaukri
    Undisclosed5–8 yrsfulltimeBengaluru

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    Section · 01

    About this role

    Job Characteristics:
    Responsible to install, plan, implement, oversee, and maintain technology platforms. This includes providing technical and procedural direction for the actual implementation of the infrastructure, as well as interface with internal users, engineers and other technical staff to understand and meet their requirements. Ensure business continuity in the appropriate technology by ensuring systems are to optimize performance and to initiate recovery action after system failures. Provides support and problem resolution on most communication problems. Competent to work on most phases of system but may require some instruction and guidance in other phases. Creates and modifies production procedures and standards. Specializations in this family include (but are not limited to) Network, Server, Mobility, Microsoft Platforms, etc. Scripting, programming, and infrastructure as code.
    Education/Work Experience:
    Typically requires a degree and 3-4 years of experience; or no degree and 5-8 years combined education and equivalent work experience (typically 1 year experience = 1 year education). Independence Level/Reports to:
    Applies advanced knowledge of job area typically obtained through advanced education and work experience. Leads projects/research with moderate complexity. May provide coaching and review the work of lower-level professionals. Normally reports to Platform Engineering Manager.
    Additional Job Description
    This role will be joining the ServiceNow Platform Operations team. In this position you will work with end-users, analysts, IT teams and key stakeholders to implement/execute for a minimum of 2 areas - APO, ITSM, HR, CSM, ITOM, and/or CMDB solutions - leveraging technical best practices to deliver out-of-the-box and custom solutions to our customers on the ServiceNow platform. We are looking for a team member who is innovative, eager, driven and motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally.
    What You Will Do:
  1. Perform day to day support, administration and maintenance of the ServiceNow platform including
  2. midservers and integration points
  3. Partners closely with the business and IT teams to gather input to support ongoing business needs for
  4. ServiceNow configuration, implementation, and support
  5. Work with associates to troubleshoot and resolve incidents related to the ServiceNow platform
  6. Troubleshoot bugs, fix defects, support users and build enhancements for applications built in the
  7. platform
  8. Provide guidance within the platform to design and implement ongoing improvements for a portfolio
  9. of processes
  10. Duties and responsibilities can be any combination of development as it relates to ServiceNow
  11. modules, tables, and system policies
  12. Develop reports for management on SLAs/KPIs as they pertain to service delivery
  13. Develop clear and concise technical and process documentation
  14. Work with various project teams on implementing ServiceNow code for releases, upgrades, and clones
  15. Manage out-of-the-box functionality and perform necessary enhancements, upgrades, and
  16. maintenance.
  17. Work with platform architects to define the physical design, and with analysts and product managers
  18. to understand the requirements of technical solutions
  19. Monitors the health, usage, and overall compliance of ServiceNow and its applications
  20. Evaluate and make recommendations on techniques, practices or technologies that would improve
  21. functionality and the overall end-user experience
  22. Partner with leadership to drive towards implementation of the platform roadmap
  23. Train the junior members of the team on subject matter expertise to ensure continuous learning
  24. Minimum Requirements:
  25. Certified ServiceNow System Administrator
  26. Bachelor's degree in computer science or related field
  27. 5+ years of experience supporting implementation, administration, configuration, and development on
  28. the ServiceNow platform in a medium or large enterprise organization
  29. 2+ years of experience with ServiceNow workflows or Flow Designer
  30. Experience configuring and implementing ServiceNow out-of-box applications such as
  31. APO/ITSM/ITOM/HR/CSM/SPM/PA/APM/AI Agents
  32. Experience working with ServiceNow in a large enterprise
  33. Experience educating internal or external customers in best practice design
  34. Experience migrating data into ServiceNow application
  35. Familiarity working in an Agile environment with focus in SCRUM methodologies.
  36. Experience working with Business Rules, Script Includes, Access Control Lists, Scheduled Job, UI
  37. Actions, Client Scripts, Catalog Client Scripts, UI Scripts, UI Policies and Catalog UI Policies
  38. Integrated ServiceNow instance with 3rd party application
  39. Experience on Catalog Item, Record Producer, Order Guide, Workflow and Inbound Email Actions.
  40. Experience with Automation, Scheduled Jobs, Events and Email Notifications, Email Scripting, Email
  41. Templates.
  42. Excellent experience in ServiceNow Administration and Production support
  43. Experience with implementing update sets, batch sets, and per scrum release methodology
  44. Experience with ServiceNow instance cloning, system patching, and upgrades
  45. Worked with transform maps, data sources, import set and different transform scripts for data loads
  46. and management
  47. Ability to work independently and with team
  48. Excellent problem-solving skills and attention to detail
  49. Preferred Requirements:
  50. ServiceNow - Accounts Payable Operations Experience
  51. ServiceNow - Certified Implementation Specialist

  52. Our Commitment to a Culture of Inclusion & Belonging
    Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

    Sourced from naukri

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    Section · 02

    Skills

    Accounts PayableAutomationitsmAgileCloningphysical designbusiness continuityinfrastructure as codePlatform engineeringCMDBApmPatchingclient scriptsitomoperationsmaintenanceAdministrationcomplianceinbound

    Section · Company

    About EGC Global Services

    EGC Global Services

    EGC Global Services

    Accounting & Auditing

    Kochi, Kerala

    India

    ₹6.5L PA avg

    Avg at EGC Global Services

    About

    Founded in 2021, EGC Global Services India Private Limited (EGCGS) is a wholly owned subsidiary of EWIE Group of Companies LLC (EGC). As part of the EGC family, we are proud to be associated with our group companies – EWIE, PSMI, SourcePro, EGC Supply, GSNS. Our parent company, EGC, is headquartered in Ann Arbor Michigan, USA, and is the 27th largest industrial distribution firm in the world.With a presence in 16 countries supporting 250+ programs, EGC is considered a leader in the adoption of new practices and technology solutions that provide value to customers and lead to substantial cost savings. Our division was incorporated in 2021 at Kochi, Kerala India, with a primary focus on being the shared support center for our group companies across Technology, Procure-to-pay, Order-to-cash, E-commerce and Master Data Management Processes.

    Industries

    Accounting & Auditing

    Employee ratings

    10 reviews

    3.1/ 5

    Culture

    2.7

    Career growth

    2.5

    Work-life

    2.5

    Employees rate it well for

    Compensation & Benefits32Work Satisfaction31

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