Senior Platform Engineer (Managed Service)

We are seeking a skilled and experienced Senior Platform Engineer to join our dynamic team. You will actively contribute to design, implement, and maintain data solutions for clients. This role demands a combination of technical expertise, leadership, and collaboration skills. We are especially interested in individuals who are self-motivated, adaptable and have a proactive approach to problem-solving, and possess the ability to work efficiently in diverse client environments with varying data challenges.

Role & Responsibilities:

● Provide support for GCP/ AWS/ Azure managed infrastructure services, including Compute Engine, Kubernetes Engine, Cloud Storage, Networking, and other cloud resources.

● Monitor and respond to alerts, incidents, and service requests from clients or internal teams.

● Troubleshoot and resolve infrastructure issues, including VM failures, network connectivity, storage access, and service API errors.

● Work closely with support, engineering, and cloud architects to escalate and resolve complex problems.

● Participate in incident management, root cause analysis (RCA), and post-incident reviews.

● Assist in automation and scripting to streamline support processes (using tools like Terraform, gcloud CLI, Python, or Bash).

● Manage IAM policies, quotas, billing alerts, and resource provisioning issues. Maintain documentation, runbooks, and knowledge base articles related to multi Cloud infrastructure support.

● Understands Compute, Network, Storage, Databases, Containers, DevOps, Security Operations, Kubernetes, Micro-services on public cloud platforms

● Support onboarding and migration activities for new customers or workloads on cloud.

● Collaborate with cross-functional teams to implement best practices for cloud security, compliance, and performance optimization.

● Provide proactive recommendations for infrastructure improvements and cost optimization.

Skills expectation:

Technical Skills

● Must have 4+ years experience in provisioning infrastructure as a service cloud computing for cloud platforms. Exposure to GCP/Azure/ AWS is preferable.

● Hands-on experience with Google Cloud Platform (GCP) services such as Kubernetes Engine, Cloud Storage, Databases, networking/load balancing, serveless services, data analysis, data processing, cloud infra management and Cloud Monitoring.

● Solid understanding of cloud infrastructure concepts including networking (VPC, VPN, firewall rules), storage, and compute resources.

● Experience with incident management tools and ticketing systems (e.g., Jira, ServiceNow).

● Knowledge of infrastructure as code (IaC) tools like Terraform or Deployment Manager.

● Strong troubleshooting skills for cloud infrastructure issues.

● Familiarity with Linux system administration and command-line tools.

● Basic scripting skills (Python, Bash, or similar) for automation.

● Understanding of security best practices in cloud environments.

Soft Skills

Excellent verbal and written communication skills is a must.

He/She will be open to work in a 24x7 model to ensure all the services are being delivered within SLAs

Experience working in a 24/7 support or managed services environment is a plus.

Creative thinking and ability to innovate, problem-solving skills, escalation handling and customer success.

Customer service obsession with strong interpersonal skills are a must.

Ability to work cross-functionally for the greater good of the company

A passion for the service delivery excellence

Skilled in handling numerous projects simultaneously.

Engage directly with end users to collect requirements and advise on data integration solutions Leadership qualities to guide and mentor junior team members, contributing to their professional development.

Strong analytical and problem-solving skills to address challenges and troubleshoot issues in platform engineering processes.

A meticulous approach to ensure data accuracy, quality, and adherence to best practices in platform engineering processes.

Enthusiasm for continuous learning to stay updated on industry trends, emerging technologies, and best practices in platform engineering.