Senior Platform Engineer-Digital Automation & AI
Cargill India · Bengaluru · onsite · Posted 2d ago
Undisclosed5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Purpose and Impact
The Digital Automation AI Engineer is responsible for designing, implementing, and continuously improving AI-powered support solutions that enhance employee experience while reducing dependency on traditional Service Desk interactions.
This role will serve as the technical owner for the Service Desk chatbot ecosystem, ServiceNow integrations, automation workflows, and intelligent ticket routing capabilities. The individual will work closely with Service Desk operations, platform teams, and external partners to deliver innovative solutions that increase self-service adoption, automate repetitive support activities, and accelerate issue resolution.
The successful candidate combines strong technical expertise with a passion for user experience, AI-driven support, automation, and continuous improvement.
Key Accountabilities
AI Chatbot Engineering
Design, develop, and maintain AI-powered chatbot solutions supporting Service Desk and employee self-service experiences.
Configure and enhance conversational workflows, intents, knowledge retrieval, and resolution journeys.
Integrate AI solutions with ServiceNow, Microsoft technologies, Teams, Azure services to run deploy, and other enterprise platforms.
Continuously improve chatbot accuracy, response quality, containment rates, and user satisfaction.
Configure and enhance conversational workflows, intents, knowledge retrieval, and resolution journeys.
Integrate AI solutions with ServiceNow, Microsoft technologies, Teams, Azure services to run deploy, and other enterprise platforms.
Continuously improve chatbot accuracy, response quality, containment rates, and user satisfaction.
ServiceNow Automation Integration
Design and implement ServiceNow automations that reduce manual effort and improve resolution speed.
Develop integrations between ServiceNow, chatbot platforms, Nexthink, Microsoft services, and enterprise applications.
Enhance intelligent ticket routing, automated ticket creation, and self-healing capabilities using ServiceNow OOB Rest APIs.
Work with platform teams to ensure scalable and secure solutions
Digital Experience Contact Reduction
Develop integrations between ServiceNow, chatbot platforms, Nexthink, Microsoft services, and enterprise applications.
Enhance intelligent ticket routing, automated ticket creation, and self-healing capabilities using ServiceNow OOB Rest APIs.
Work with platform teams to ensure scalable and secure solutions
Digital Experience Contact Reduction
Analyze Service Desk contact drivers and identify opportunities for automation and self-service.
Develop automated remediation use cases that eliminate the need for Service Desk intervention.
Drive initiatives supporting the organization's Zero Service Desk strategy.
Monitor adoption, automation effectiveness, and experience outcomes.
Develop automated remediation use cases that eliminate the need for Service Desk intervention.
Drive initiatives supporting the organization's Zero Service Desk strategy.
Monitor adoption, automation effectiveness, and experience outcomes.
Technical Ownership Continuous Improvement
Act as the technical subject matter expert for chatbot and automation solutions.
Identify emerging AI technologies and recommend innovative use cases.
Support testing, deployment, validation, and operational readiness activities.
Create technical documentation and knowledge assets for support and maintenance.
Identify emerging AI technologies and recommend innovative use cases.
Support testing, deployment, validation, and operational readiness activities.
Create technical documentation and knowledge assets for support and maintenance.
Qualifications
Required Qualifications
5+ years of experience in IT automation, platform engineering, ServiceNow, or related technical roles.
Hands-on experience with AI-powered chatbot platforms and conversational AI technologies.
Experience designing integrations using APIs and automation frameworks.
Experience with ServiceNow Platform, workflows, integrations, and platform capabilities.
Strong understanding of IT Service Management (ITSM) processes.
Experience using scripting languages such as JavaScript, Python, or PowerShell.
Strong analytical and problem-solving skills.
5+ years of experience in IT automation, platform engineering, ServiceNow, or related technical roles.
Hands-on experience with AI-powered chatbot platforms and conversational AI technologies.
Experience designing integrations using APIs and automation frameworks.
Experience with ServiceNow Platform, workflows, integrations, and platform capabilities.
Strong understanding of IT Service Management (ITSM) processes.
Experience using scripting languages such as JavaScript, Python, or PowerShell.
Strong analytical and problem-solving skills.
Preferred Qualifications
ServiceNow CIS, CAD, CSA, or equivalent certifications.
Experience with GenAI technologies, LLMs, Azure OpenAI, Microsoft Copilot, or similar platforms.
Experience with Nexthink, Digital Employee Experience (DEX), or endpoint automation platforms.
Knowledge of AI orchestration, prompt engineering, retrieval-augmented generation (RAG), and knowledge management concepts. Experience implementing self-healing or autonomous support solutions.
Experience with GenAI technologies, LLMs, Azure OpenAI, Microsoft Copilot, or similar platforms.
Experience with Nexthink, Digital Employee Experience (DEX), or endpoint automation platforms.
Knowledge of AI orchestration, prompt engineering, retrieval-augmented generation (RAG), and knowledge management concepts. Experience implementing self-healing or autonomous support solutions.
Sourced from naukri
Skills
AutomationDigital ExperienceapisAzure ServicesChatbotai technologiesenterprise applicationsai engineercopilotCADAzure OpenAIEndpointConversational AideploymentAutomation & AIAi SolutionsMicrosoft AzureArtificial IntelligenceAutomation Solutions
About Cargill
Cargill India
Food Processing
3.5k+
employees
1865
161 years old
USA
US
₹10.7L PA avg
Avg at Cargill
About
Cargill is committed to providing food, ingredients, agricultural solutions, and industrial products to nourish the world in a safe, responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for living.Our 160,000 team members—including our 3,500+ colleagues in India—innovate with purpose, providing customers with life’s essentials so businesses can grow, communities prosper, and consumers live well. With over 160 years of experience as a family company, we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thing—today and for generations to come. For more information, visit Cargill.com and our News Center.In India, we have a strong presence of skilled professionals, primarily based in our Bengaluru and Gurugram offices, contributing across the following core areas:• Finance• Information Technology• Transport & Logistics• Strategic Sourcing & Procurement• Trade Execution• Human Resources
Industries
Food ProcessingAgricultureConsumer goodsFinancial ServicesManufacturingBPO
Employee ratings
0 reviews
3.9/ 5
Employees rate it well for
Work-Life Balance40Company Culture39
Find them on