Senior PEGA Business Analyst

Roles and Responsibilities:

• Worked closely with business stakeholders to gather and analyse business requirements for PEGA-based workflow solutions.
• Conducted workshops, interviews, and requirement-gathering sessions with business users.
• Created and maintained BRD, FRD, User Stories, Use Cases, Process Flows, and Acceptance Criteria.
• Collaborated with PEGA Architects and Developers to translate business requirements into system functionality.
• Facilitated Agile ceremonies including Sprint Planning, Daily Standups, Backlog Grooming, Sprint Reviews, and Retrospectives.
• Performed gap analysis and process improvement initiatives.
• Supported SIT and UAT phases and ensured successful production deployment.

Key Achievements:

• Delivered PEGA workflow automation solutions that reduced manual processing effort by 40%.
• Improved requirement quality resulting in a significant reduction in production defects.
• Successfully managed multiple PEGA transformation projects across banking and insurance domains.