Senior Payroll Analyst

Accountabilities

• Primarily responsible for payroll service domain across multiple countries, which are supported by Delivery Centre and in-Country HR Operations.
• Manage payroll transitions and implementations with support of In-Country HR, meeting timelines, compliance needs and data transfer requirements
• Manage delivery of selected Global Payroll projects
• Ensure payroll updates with internal and external compliance requirements
• Manage payroll vendor in specific countries to ensure timely delivery of services, meeting agreed SLA and contractual fulfilment.
• Delivery of annual compensation cycle as well as payroll projects
• Ensure development & deployment of new or improved offerings, processes, policies and functions in Payroll
• Deliver analysis of volumes, trends and issues to proactively identify service improvements
• Respond to service escalations and play an active role in resolution and closure
• Management of payroll Change Requests
• Conduct audits of payroll system to ensure adequate access control and meet disaster recovery and system resiliency requirements
• Work closely with HR Operations teams and CoEs to implement, improve and deploy global services
• Any other activities that ensure successful completion of activities across the team

Qualifications

Knowledge, experience & capabilities

Critical knowledge & experience

• 10-12 years experience in payroll management, governance and statutory compliance.
• Experience in vendor management
• Experience in the payroll transformation process (integration, implementation) and multi-country payrolls
• Knowledge of Service levels and key metrics used to drive performance improvement
• Customer service delivery against specific requirements and timelines