Senior Payments Specialist - US Payroll Operations

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

What You'll Do

• Run end-to-end US payroll cycles for service-industry employers, including off-cycle, correction, and same-day runs.
• Own the tax filing lifecycle, including deposits, quarterly and annual returns, amendments, agency registrations, and year-end balancing.
• Investigate and resolve agency notices end to end by diagnosing the cause, tracing deposits, responding within required deadlines, and pursuing penalty and interest abatement.
• Handle employer escalations related to pay calculations, deductions, garnishments, tax setup, and funding, with clear explanations of the root cause.
• Protect funding and submission deadlines, and escalate early and specifically when a deadline is at risk.
• Partner with Product and Engineering on payroll defects, test cases, and compliance requirements, and collaborate with internal teams and vendors to resolve discrepancies.
  
  

Must-Have Qualifications

• 5–8 years of experience running US payroll for hourly and variable-pay workforces in the service industry, hospitality, retail, healthcare staffing, or a service bureau/PEO serving these industries.
• Hands-on gross-to-net payroll calculation experience, including:
• Multiple pay rates for a single employee.
• FLSA regular-rate-of-pay calculations for overtime, including commissions and nondiscretionary bonuses.
• Tip credits, tipped minimum wage, and the distinction between tips and service charges.
• Commission structures, shift differentials, retroactive pay, and corrections.
• Experience managing multi-state and multi-EIN payroll, including:
• Resident and nonresident withholding and reciprocity agreements.
• Local and municipal taxes.
• SUI state determination for employees working across locations.
• Wage-base continuation across EIN changes.
• Ownership of payroll tax filings, including Forms 941, 940, W-2, state withholding and SUI returns, and amendments such as Forms 941-X and W-2c.
• Experience with agency registrations, SUI rate updates, and quarter-end and year-end balancing.
• Full ownership of agency notice resolution, from diagnosis through penalty and interest abatement.
• Experience handling garnishments, levies, and child support orders, including CCPA limits and order prioritization when multiple orders apply.
• Strong deadline management, including pre-funding and impound cutoffs, ACH settlement timing, and a clear process for escalating deadline risks.
  

Nice-to-Have Qualifications

• Experience working at a payroll provider, service bureau, or PEO supporting multiple employers, rather than managing payroll in-house for a single company.
• Familiarity with ACH/NACHA processes, including returns, reversals, prenotes, and funding flows.
• Experience working with Product and Engineering teams on payroll software.
• FPC or CPP certification.
  
  

Additional Skills And Competencies

• Ability to handle escalations and resolve issues quickly.
• Strong written and verbal communication skills, including the ability to explain payroll calculations to non-experts.
• Self-motivated and goal-oriented, with a strong sense of ownership.
• Comfortable collaborating across multiple teams to achieve results.
• Willingness to work shifts covering US time zones.
  
  

Why Zenoti

• Be part of an innovative company that is revolutionizing the wellness and beauty industry.
• Work with a dynamic and diverse team that values collaboration, creativity, and growth.
• Opportunity to contribute to impactful projects and support the global success of Zenoti's platform.
• Attractive compensation.
  
  

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.