Senior Oracle CX Sales & ICM Functional Consultant (Redwood UI Specialist)

Position Overview

We are seeking an experienced Oracle CX Sales & ICM Consultant to lead the end-to-end design, implementation, and optimization of our Oracle Fusion Cloud CX suite.

In this role, you will play a critical part in modernizing our CRM ecosystem by migrating legacy interfaces to the Oracle Redwood User Experience using Visual Builder Studio (VBS).

You will work directly with business stakeholders to align sales processes, compensation plans, and partner strategies with cutting-edge cloud capabilities

Key Responsibilities

• CX Sales & ICM Implementation: Lead requirement gathering workshops, solution design, configuration, and deployment for Oracle CX Sales (Engagement Cloud) and Incentive Compensation Management (ICM) modules.
• Redwood UI Transformation: Drive the functional and visual migration from classic CX interfaces to Oracle Redwood UI using Express Mode and Visual Builder Studio (VBS).
• Incentive Compensation Configuration: Design complex commission structures, credit rules, performance measures, plan components, payment processing, and dispute management workflows.
• Core Sales Module Management: Configure Lead/Opportunity management, Account/Contact hierarchies, Territory Management, and Sales Forecasting.
• Extensibility & Analytics: Utilize Groovy Scripting for custom business logic, Object Management, Triggers, and Assignment Manager. Build interactive real-time reports using OTBI (Oracle Transactional Business Intelligence) and custom BI Publisher reports.
• Testing & Support: Create unit test scripts, lead System Integration Testing (SIT), and coordinate User Acceptance Testing (UAT) during upgrade or migration cycles.

Required Qualifications & Skills

• Core Experience: 7+ years of hands-on experience implementing or supporting Oracle CX Sales and Oracle Incentive Compensation (ICM).
• Redwood UI Expertise: Proven hands-on experience configuring Redwood pages, enabling Redwood opt-ins/features, and extending Redwood UI via Visual Builder Studio (VBS).
• Technical Proficiency:
• Application Composers, Custom Objects, and Groovy Scripting.
• Functional knowledge of Oracle Integration Cloud (OIC) for CX integrations.
• OTBI Analytics & BI Publisher report generation.
• Business Acumen: Deep understanding of Sales Performance Management (SPM), compensation structures, credit allocation, and CRM lifecycles.
• Certifications (Preferred):
• Oracle Fusion CX Sales Certified Implementation Specialist
• Oracle Sales Performance Management / Incentive Compensation Certified Specialist

Core Key Performance Indicators (KPIs)

1. Successful migration and adoption rate of Redwood UI components.
2. Accuracy and timeliness of compensation calculations and payout runs.
3. System optimization resulting in higher sales team user adoption and lower page latency.