Senior Operations / Production Manager

Job Description

The Senior Operations Manager is responsible for overseeing end-to-end embroidery manufacturing operations, ensuring production efficiency, quality standards, timely delivery, cost optimization, and team management. The role involves planning, coordinating, and monitoring embroidery production activities while maintaining high levels of productivity and customer satisfaction.

Roles & Responsibilities

1. Production Planning & Execution:

Develop and monitor monthly production schedules with stitching factories and beaders, ensuring optimal resource allocation.

2. Workflow Optimization:

Streamline operations across departments (QC, CAD, CMT, and Merchandising) to improve efficiency and productivity.

3.Resource & Workforce Management:

Plan manpower allocation effectively, managing outsourcing needs and overtime when required.

4. Quality & Compliance:

Ensure all production aligns with client specifications and internal quality standards, resolving any issues proactively.

5. Process Improvement & SOP Management:

Regularly update SOPs based on operational challenges, ensuring continuous improvement.

6. Financial Oversight:

Analyze profit & loss reports, implement corrective measures, and optimize cost control.

7. Training & Development:

Conduct monthly training for QC and CMT teams to enhance skill levels and maintain high-quality standards.

8. Issue Resolution:

Review and analyze client emails to identify concerns early and implement solutions proactively.

9. Performance Monitoring:

Track department performance, implement corrective actions, and drive accountability through regular appraisals and feedback.

10. Client Engagement:

Attend weekly meetings across different time zones to ensure seamless coordination and alignment on expectations.

Required Skills

MUST SPEAK and WRITE FLUENT ENGLISH & Good Communication Skill

Education and experience in Luxury Fashion

Strong expertise in production planning, cost control, and workforce management.

Proven ability to handle outsourcing, tight deadlines, and high-pressure situations.

Excellent leadership, decision-making, and conflict-resolution skills.

Hands-on experience in SOP development and team training.