HYDERABAD · FULLTIME
Senior Operations Processor
Wells Fargo
Hyderabad · onsite · Posted 68d ago
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Undisclosed0–5 yrsfulltimeHyderabad
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Section · 01
About this role
Job Summary
Wells Fargo is seeking a Senior Operations Processor.
Responsibilities - Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
- Use technical expertise in the designated area and resolve escalated issues
- Provide feedback and present ideas for improving or implementing processes and customer support
- Perform complex operational and customer support initiatives within Operations functional area
- Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
- Apply technical knowledge and expertise to perform work and action requests
- Provide subject matter expertise and interpretation of procedures to staff
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
- 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Bachelor's degree holder, preferable business course
- Strong years of experience in banking operations (Commercial Banking or CIB)
- Experience in banking operations or any of the following:payments/settlements/fund transfers, Trade Securities, Custody related to banking products
- Knowledge on Message types SWIFT, FED WIRE, CHIPS, Pega Systems knowledge on ISO terminologies.
- Good in both verbal and written communication skills
- Good investigation and problem solving skills
- Organizational and detail oriented skills
- Sound risk management mindset and good understanding of compliance - AML/OFAC
- Ability to handle high volume and short SLA or turn around time
- Ability to work in changing and fast paced work environment
- Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task
- Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's Eve
- The Level 3 team members will be responsible for resolving complex inquiries and complaints from internal and external customers upon escalation of the Junior level Team members; processing complex transactions on-line; performing extensive research to resolve the complex customer problems; providing guidance and assistance to less experienced team members either on the spot and/or via telephone; providing training on policies and procedures, new or enhanced services and/or procedural changes.
- The Senior team member will also be responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services. Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex or ISO terminologies. Investigations of the payment cases could include identification of types of payment errors i.e. duplicate payments, incorrect recipient/beneficiary, incorrect intermediary bank, or incorrect SWIFT message type used, etc.; Correction and creation of different SWIFT payment message types used by the sender; investigation of OFAC hits of the sender/receiver of funds; kick-back of duplicate, erroneous or cancelled payments;will all form part of the day to day activities of the Senior Team member on top of the escalated cases of the Junior Team members.
- Also, the Senior Team member or Level 3 mayperform verifier function and review data and report trends to management, and project work.
- Sound knowledge of multiple inquiry types such as: Unable to Apply, Debit Authorization, Amendment Cancellation, and Return of funds/payments
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Section · 02
Skills
Customer SupportBanking ProductspegaFinancial CrimesOfacFinancial ProductsProcessorBankingCommercial BankingRegulatory ComplianceCommunication SkillsoperationsAmlcompliancebanking operationsCustomer Relationships
Section · Company
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
About
Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
Industries
Financial Services
Employee ratings
8,681 reviews
3.6/ 5
Culture
3.5
Career growth
2.9
Work-life
3.8
Employees rate it well for
Work Life Balance1417Work Culture906Senior Management755Salary707Job Security510
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