Senior Operations Officer

Position - Senior Operations Officer

BU - Business Operations

SBU- Sales Operations

Department - Sales Operations

Drive operational excellence and streamline payment processes with precision and

efficiency! ”

Job Description:

• We are seeking a detail-oriented Operations Officer to join our Payments Operations

team within Sales Operations.

• This role will focus on managing payment processing tasks, ensuring accurate

tracking, and facilitating seamless coordination with internal teams.

• The ideal candidate will possess strong analytical skills, proactive communication

abilities, and a structured approach to problem-solving.

• A working knowledge of Salesforce CRM (user or admin level) is essential for tracking

and managing payments, generating reports, and ensuring seamless data accuracy.

• The role requires working in shifts and collaborating across teams to drive efficiency

in payment operations.

Key Responsibilities:

• Payment Tracking & Reporting: Monitor and analyze pending payments, ensuring

timely updates and resolutions.

• Salesforce CRM Utilization: Track and manage payment records, generate reports,

and maintain data integrity within Salesforce.

• Stakeholder Coordination: Work closely with the Sales team to facilitate payment

follow-ups and escalations.

• Issue Resolution: Investigate and resolve payment discrepancies by coordinating with

Product and Technology teams.

• Data Management: Maintain accurate and up-to-date records of payment statuses,

ensuring seamless communication with relevant teams.

• Compliance & Process Adherence: Ensure all operations align with internal guidelines

and highlight any process violations.

• Daily Reporting: Generate and share detailed payment reports with sales owners and

managers using Salesforce and Google Sheets.

Desired Profile:

• Minimum 1 - 3 years of experience with Salesforce CRM (admin level experience

preferred).

• Strong communication skills (both verbal and written).
• Previous international calling experience is a plus (out calling is part of the role).
• Excellent multitasking and time management abilities.
• Intermediate proficiency in Excel and Google Sheets (experience with data analysis is

an advantage).

• Ability to work effectively in cross-functional teams and handle a fast-paced

environment.

Shift Timing: Day Shift