Senior Operations Manager

Roles and Responsibilities

• Manage day-to-day operations of the travel agency, ensuring efficient use of resources and meeting customer expectations.
• Oversee tour packages, holiday packages, tours, and travel sales teams to achieve revenue targets.
• Develop and implement strategies to increase sales growth, improve customer satisfaction, and enhance operational efficiency.
• Collaborate with other departments (e.g., marketing) to drive business development initiatives.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Desired Candidate Profile

• 4-9 years of experience in a similar role within the Travel & Tourism industry.
• B.Tech degree in Computers or equivalent qualification; MBA preferred.
• Proven track record of achieving sales targets through effective team management and strategy implementation.
• Strong knowledge of airline reservation systems, GDS platforms (Amadeus/Galileo), hotel booking engines (Sabre).
• Excellent communication skills with ability to work effectively across multiple stakeholders.