Senior Operations Manager

Role & responsibilities

Account Management: Managing Multiple client sites, establishing operations governance, ensure SLA adherence.

Superior client management & vendor management

Compliance & Governance: Maintain statutory compliance & operational audit readiness

Team Management: Manage Onsite teams efficiently, drive performance excellence at client sites.

Reports: Ensure all site governance reports are submitted on time and review with manager

Also ensure client reports are submitted on time.

Conduct MMR, QBR, HBR at all client sites and review with clients.

Implement Best Practices like 5S , Sustainability program, Certification Program etc.

Timely invoices & Collections within agreed terms

Scheduled reviews (Daily/Weekly /Monthly /Quarterly / As & when required).

Conduct Audits for assigned site by the manager.