Senior Operations Manager
Infosys BPM · Bengaluru · onsite · Posted 48d ago
Undisclosed10–12 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles & Responsibilities
"Lead day-to-day nearshore operations for P2R workstreams based in d
Act as on-the-ground interface for Client stakeholders (Ops, Process, IT, Business)
Support escalations, urgent issue resolution & cross-country coordination
Ensure delivery alignment with KPIs, SLAs & compliance requirements
Interlock with India Location Lead for capacity planning & delivery alignment
Support TSM, Catalog, Contracting & PR teams with regional insights & market nuances
Represent the engagement in onsite governance forums & operational workshops
Support process improvement, automation pilots & transformation activities"
Educational Requirement
BCom
Preferred Skills
Sourcing & Procurement
Service Line
BPO Service Line
"Lead day-to-day nearshore operations for P2R workstreams based in d
Act as on-the-ground interface for Client stakeholders (Ops, Process, IT, Business)
Support escalations, urgent issue resolution & cross-country coordination
Ensure delivery alignment with KPIs, SLAs & compliance requirements
Interlock with India Location Lead for capacity planning & delivery alignment
Support TSM, Catalog, Contracting & PR teams with regional insights & market nuances
Represent the engagement in onsite governance forums & operational workshops
Support process improvement, automation pilots & transformation activities"
Educational Requirement
BCom
Preferred Skills
Sourcing & Procurement
Service Line
BPO Service Line
Sourced from naukri
Skills
AutomationProperations managerProcess ImprovementoperationsProcurementbpocompliance
About Infosys BPM
Infosys BPM
BPO
12.9k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
About
Infosys BPM, the business process management subsidiary of Infosys Limited, provides end-to-end transformative Digital BPM services for global enterprises.
Industries
BPOFinancial Services
Employee ratings
12,063 reviews
3.5/ 5
Culture
3.6
Career growth
2.7
Work-life
3.5
Employees rate it well for
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