Senior Operations Manager DME Billing RCM

Role & responsibilities

• Provide strategic leadership for end-to-end DME AR operations.
• Manage and oversee large operations teams comprising 120 to 200+ FTEs, including Team Leads, Assistant Managers, and Managers.
• Drive improvements in collections, revenue realization, denial reduction, aging management, and productivity metrics.
• Establish operational goals and ensure alignment with client expectations and organizational objectives.
• Monitor key performance indicators (KPIs), service levels, quality standards, and financial outcomes.
• Lead process improvement, automation, and transformation initiatives across DME AR operations.
• Partner closely with US healthcare clients to ensure operational excellence and account growth.
• Conduct business reviews, client governance meetings, and performance discussions.
• Develop succession plans, talent management strategies, and leadership development programs.
• Manage escalations, risk mitigation strategies, and operational compliance requirements.
• Collaborate with cross-functional stakeholders to drive business outcomes and continuous improvement.

Preferred candidate profile

• 10+ years of experience in Revenue Cycle Management (RCM).
• Minimum 3+ years of leadership experience as Senior Operations Manager, Operations Manager, or equivalent role in DME AR Operations.
• Proven experience managing 120-200+ resources in a high-volume healthcare environment.
• Strong expertise in:
• Durable Medical Equipment (DME) Billing
• AR Follow-up & Collections
• Medicare & Medicaid Billing
• Commercial Insurance AR
• Denial Management & Appeals
• Revenue Recovery Strategies
• Aging Analysis & Cash Flow Optimization
• Client Relationship Management
• Strong understanding of DME payer guidelines, reimbursement methodologies, and compliance requirements.
• Demonstrated ability to lead large teams, drive operational excellence, and deliver measurable business outcomes.
• Strong analytical, stakeholder management, and decision-making skills.
• Excellent verbal and written communication skills.
• Experience managing direct client interactions with US healthcare providers.
• Exposure to automation, AI-enabled workflows, and operational transformation initiatives is highly preferred.

Benefits:

• Leadership Growth Opportunities- chance to lead large teams and drive strategy.
• Career Stability- with a fast-growing global RCM leader.
• Client Exposure- work closely with US healthcare providers and global stakeholders.
• Innovation Driven Culture - automation, AI tools and process improvement initiatives.
• Recognition & Rewards- performance based promotions, awards and appreciation.

Interested candidates can share their resume on [email removed]