Senior Operations Insights Specialist

About the Role

As APAX continues to demonstrate growth potential and plays an increasingly important role in managing the Inforce portfolio, the L&H Operations Insights team remains central to enhancing client service delivery and strengthening operational efficiency.

In this role, you will lead client reinsurance administration reviews across Asia and ANZ, working closely with Operations Relationship Managers, MU/Client Managers and cross-functional L&H teams. Your focus will be on identifying and resolving challenges in client's reinsurance administration and ensuring that treaty terms and conditions are consistently met by both Swiss Re and Clients.

You will contribute directly to these objectives by

• Conducting detailed data analysis to support timely, informed decision-making
• Interpreting large and complex datasets to generate actionable insights
• Identifying opportunities to streamline processes while championing operational excellence across functions.

Success in this role requires strong analytical skills to evaluate large volumes of client data and extract meaningful insights, along with excellent communication abilities to explain complex concepts and translate them into clear, actionable steps for clients.

Key Responsibilities

• Collaborate with Operations Relationship Managers, MUs/Client Managers and wider L&H cross-functional teams to identify review candidates and determine scope of review, develop and execute review plans in the respective markets.
• Conduct onsite reviews at client offices, including overseas travel when necessary.
• Besides onsite reviews, conduct due diligence on new clients and perform in-depth desk analysis on client reported data to evaluate data quality and executions of treaty terms, including Swiss Re's data requirements.
• Identify potential issues/anomalies in the client's reinsurance administration, processes and reported data and assess the materiality and implications from Swiss Re's and client's perspectives.
• Prepare clear and concise reports and/or presentations to outline the material findings, estimate financial impacts and propose action plans to the L&H cross-functional teams.
• Engage clients (and relevant internal stakeholders) to present review findings, impacts and suggestions, mutually agree on the follow up actions, timelines and responsibilities.
• Together with Operations Relationship Managers and MUs/Client Managers, to own and proactively monitor and follow up on the actions within the agreed timelines.
• Share and discuss findings with Operations Relationship Managers, Operations Core teams and L&H cross-functional teams for their awareness and knowledge-sharing.
• Respond to queries on client's reinsurance administration matters.
• Collaborate with global CRS teams on our global and regional strategies, share best practices and provide support when needed.

About the Team

The L&H Operations Insights team is part of Life & Health Business Operations. The team plays a pivotal role in delivering high quality operational insights, maintaining robust financial controls and enabling risk mitigation. With the growing scale and complexity of APAX markets, the team ensures agility, client centricity and proactive performance monitoring across key portfolios.

About You:

• 5+ years of experience in L&H reinsurance, insurance accounting or insurance operations.
• Solid technical knowledge on L&H insurance products and reinsurance treaties.
• Strong analytical and problem-solving skill, to think strategically and navigate the unknowns effectively.
• High proficiency in handling sheer volume of data (flair for figures), preferable expertise in Advanced Excel, SQL or Python etc.
• Effective interpersonal and communication skill (written and verbal) who can confidently convey complex or technical information in simple terms.
• Fluent written and spoken English. Asian language is a plus.
• Bachelor/master's degree in actuarial, finance/accounting, insurance, business administration or related discipline.
• Result-oriented, focus on performance/targets. Understand business rationale so that your work could enable business decisions to create positive impact for Swiss Re and clients.
• Proven organizational and time management skills. Ability to handle multiple priorities.
• Ability to work independently as well as across multiple stakeholders in a team environment.
• Self-motivating and eager to seek challenges.

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.