Senior Operations Executive

SENIOR OPERATIONS EXECUTIVE

Position : Senior Operations Executive | Location: Sahibabad, Ghaziabad | Experience: 3–6 Years | Employment Type: Full-Time | Immediate Joiner Preffered | Upto 8.5LPA

About the Role

Suroskie is looking for an experienced Senior Operations Executive to manage day-to-day D2C/E-commerce operations, including order processing, inventory, warehouse coordination, logistics, and fulfillment. The role will ensure smooth execution of operational activities while maintaining accuracy, efficiency, and timely dispatch.

Key Responsibilities

• Manage day-to-day D2C/E-commerce operations and ensure smooth order execution.
• Handle Unicommerce for order processing, inventory, SKU management, cancellations, returns, and dispatch.
• Manage the complete Order-to-Dispatch process, including picking, packing, shipping, RTO, NDR, and returns.
• Coordinate with Warehouse, Production, Purchase, Sales, Customer Support, Finance, and Logistics teams.
• Monitor inventory accuracy, stock availability, order fulfillment, and dispatch TAT.
• Coordinate with warehouse teams to ensure timely picking, packing, and dispatch of orders.
• Coordinate with courier partners and logistics agencies for shipment movement and issue resolution.
• Track RTO, NDR, returns, cancellations, and other operational exceptions.
• Prepare and maintain MIS, Unicommerce reports, and operational dashboards.
• Monitor daily operational KPIs and identify delays, errors, and process gaps.
• Support the implementation and improvement of SOPs and operational processes.
• Assist in monitoring team productivity and daily operational targets.
• Identify operational issues and coordinate with relevant teams for corrective action.
• Support cost optimization and process improvement initiatives.
• Handle operational escalations and ensure timely resolution.

Required Skills & Qualifications

• Bachelor's degree in Operations, Business Administration, Supply Chain, or related field.
• 3–6 years of relevant experience in Operations.
• Hands-on experience with Unicommerce is mandatory.
• Experience in D2C/E-commerce operations is preferred.
• Experience in FMCG, Beauty, Skincare, or Consumer Products will be an advantage.
• Strong knowledge of inventory, warehouse, logistics, order management, RTO/NDR, and returns.
• Good knowledge of MS Excel, MIS, and operational reporting.
• Strong coordination, analytical, communication, and problem-solving skills.
• Ability to work in a fast-paced operational environment.

Key KPIs

Order Fulfillment | Dispatch TAT | Inventory Accuracy | RTO/NDR | Warehouse Productivity | Logistics Performance | Team Productivity | Operational Efficiency | Process Compliance | Cost Optimization

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