Senior Operations Executive

Company Description Smilebird Health is focused on building India's most trusted network of doctor-partnered clinics, enabling doctors to concentrate fully on patient care while Smilebird manages operational needs. Partnered clinics benefit from standardized processes, data-informed decision-making, and centralized support functions. For potential team members, this means working in a mission-driven environment that values efficiency, patient-centric care, and long-term clinic success.

What you will own

• Daily clinic operations: support opening and closing, attendance, hygiene, consumables, equipment readiness, SOP checks, and issue closure.
• Front-office performance: improve inquiry conversion, show rates, follow-ups, recalls, patient feedback, reviews and referrals.
• Patient experience: track service gaps, coordinate quick resolutions, and keep every interaction respectful and patient-first.
• Local execution: coordinate doctors, front-office teams, assistants, and vendors; maintain clean trackers and dependable follow-through.
• Lead generation and outreach: identify clinics, build lead lists, make cold calls, and secure qualified doctor meetings.
• Doctor meetings and demos: understand clinic workflows, present the software clearly, run demos and answer practical questions.
• Pipeline and conversion: maintain follow-up stages, advance opportunities, support closure, and share field feedback.

Qualifications

• Strong operations and operations management skills, with experience in overseeing day-to-day processes and improving efficiency.
• Excellent analytical skills to interpret data, track performance indicators, and support data-driven decision-making.
• Effective communication and interpersonal skills to collaborate with doctors, clinic teams, and internal stakeholders.
• Proven ability to work in a structured, on-site healthcare or service operations environment; prior experience in clinic or hospital operations is an advantage.
• Bachelor's degree in Business Administration, Operations, Healthcare Management, or a related field; advanced qualifications are a plus.
• Ability to manage multiple priorities, solve problems proactively, and adapt to a fast-paced, growing organization.
• Comfort with using technology platforms and operational tools to monitor and improve clinic performance.

Candidate profile

• A hands-on operator who can solve a clinic issue and open a sales conversation.
• Low ego, high ownership, and disciplined follow-through.
• Comfortable with targets, rejection, and repeated follow-up without being pushy.
• Listens to a doctor's workflow, identifies the need, and runs a clear product demo.
• Patient-first, ethical, and respectful of clinical autonomy.

Please note: The salary range for this role is INR 35k-45k per month.