Senior Operations Executive - Ancillaries

Position: Senior Operations Executive – Ancillaries

Function: Operations – Ancillaries | Supply

Location: Gurgaon, Haryana | TBO Office – Quattro Tower

Role Purpose:

The Operations Executive - Ancillaries will work within the Ancillaries operations function and will be responsible for handling of pre-travel queries related to ancillary bookings, including and not limited to car rental, transfer and sightseeing bookings, along with insurance transactions. This role will also involve handling of on-spot issues and post travel complaints related to bookings across all ancillary verticals. To sustain the significant growth and booking volumes expected at TBO, we require a candidate with good decision-making and prioritization skills, a partner centric approach, proactive thinking and effective time-management skills. The role will engage directly with clients and suppliers, hence a good command over the English language is a pre-requisite. This role will also require adaptability to change and flexibility, as the job demands.

Key Relationships:

• Sales & Supply - Internal

• Product Support - Internal

• Finance - Internal

• Supply Partners – External

• Clients - External

Key Responsibilities:

• Handling of pre-travel queries and issues, on-spot booking issues and post travel complaints

associated with Car Rentals, Transfers, Sightseeing and Insurance bookings.

• The ability to identify key customer and supplier challenges whilst handling operational issues

and report them accordingly, internally, to relevant stakeholders.

• Handling booking reconfirmations.

• Identifying opportunities to scale the function and improve operational efficiency.

• Stakeholder management, internal and external.

Qualifications and Knowledge:

• Bachelor's / Undergraduate Degree in any field, although preference will be given to those

with an educational background in Travel, Tourism and Hospitality.

• Fluent in English – Other language would serve as an added bonus.

Required Experience and Skills:

• Adept at reading, understanding and interpreting data to draw actional insights.

• Comfortable with MS Office Applications.

• Though not compulsory, prior work experience in the Travel, Tourism or Hospitality sector

would be ideal.

• The ability to work in a fast-paced environment and cut through silos.

• Good command over the English language and communication skills, both verbal and written.

• The ability to work under minimum supervision, a self -motivated individual.

• Flexible and can adapt to an organization's culture with ease.

• Can collaborate successfully with multiple functions and teams to execute tasks, successfully.

• The ability to thrive in a high-pressure environment.

• Can prioritize the organization's short and long-term goals, over individual metrics and

success. A team player.

• Has the ability to identify problems but is also able to recommend solutions.

• Ownership and accountability.

What's in it for you:

An opportunity to help build the world's largest travel distribution platform and grow with us!