Senior Operations Engineer

The candidate will have responsibilities across the following functions:

Hybrid and Colocation Infrastructure:

• Support and maintain infrastructure across colocation facilities and cloud environments.
• Strong hands-on experience in Windows Server administration, including patching, troubleshooting, performance tuning, and lifecycle management.
• Administer VMware vSphere clusters, ESXi hosts, and vCenter, including VM provisioning, resource management, and day-to-day operational support.
• Manage enterprise storage systems including PURE Storage arrays: provisioning, performance monitoring, and snapshot lifecycle management.
• Perform hardware and software troubleshooting across physical and virtualized environments.

Cloud and Platform Operations:

• Administer and support workloads in Azure and Google Cloud Platform.
• Manage cloud resources including virtual machines, storage, networking, and platform services.
• Perform system upgrades, patching, and backup operations across cloud and on-premises environments.
• Ensure compliance with internal IT policies and relevant industry standards.
• Support identity and access management in Azure Active Directory and related cloud services.

Patch Management and Security Vulnerability Response:

• Execute and maintain patch management processes across Windows server environments using Ansible, PatchMyPC, WSUS, or equivalent tooling.
• Manage patching cadences for production, test, and ancillary environments, coordinating maintenance windows and pre/post-patch validation.
• Respond to security vulnerability findings from tools such as CrowdStrike or Qualys, triaging, scheduling, and remediating identified exposures.
• Maintain exclusion and deferral tracking for systems that cannot be patched on standard cadence; escalate unresolved exposures per InfoSec policy.
• Support out-of-band and zero-day patch response processes as directed by security leadership.

Automation and Configuration Management:

• Build and maintain automation workflows using Ansible, PowerShell, Python, or Bash to reduce manual operational effort.
• Support Infrastructure as Code practices using Terraform or ARM templates for repeatable environment provisioning.
• Contribute to GitLab CI/CD pipelines for infrastructure automation and deployment tasks.
• Assist with configuration and secret management using HashiCorp Vault or equivalent tooling.
• Identify repetitive operational tasks and implement scripted or automated solutions.

Monitoring, Observability and Incident Response:

• Monitor system performance, availability, and capacity across cloud and on- premises environments using Datadog, SigNoz, or equivalent platforms.
• Configure and maintain observability dashboards and alerting pipelines using OpenTelemetry, Datadog, or SigNoz.
• Respond to alerts and incidents in a timely manner; perform root cause analysis and implement corrective actions.
• Identify trends and proactively address performance or capacity issues before they impact operations.
• Support incident management processes and contribute to post-incident reviews and documentation.

Security, Compliance and Governance:

• Collaborate with the security team to maintain system integrity, access controls, and compliance posture.
• Support governance and audit requirements including GDPR, ISO 27001 and internal controls.
• Assist with identity and access management tasks including Okta and Azure AD administration.
• Contribute to security hardening activities and compliance remediation efforts as directed.

Disaster Recovery and Resilience:

• Support and participate in disaster recovery testing and business continuity procedures.
• Maintain snapshot-based recovery configurations and cross-site replication for critical workloads.
• Follow and contribute to documented DR runbooks; identify gaps and suggest improvements.

Collaboration and Documentation:

• Work effectively with development, cloud engineering, IT support, and operations teams to support system integration and service delivery.
• Create and maintain clear operational documentation, runbooks, and procedural guides.
• Communicate clearly on system status, incident updates, and project progress across teams.
• Participate in team standups, planning, and retrospectives, contributing operational insights to improve team processes.

Requirements:

• Bachelor's degree in Engineering, Computer Science, or a related field, or equivalent practical experience.
• 5-7 years of experience in IT systems administration, cloud operations, or data center engineering.
• Strong hands-on experience in Windows Server administration, including patching, troubleshooting, performance tuning, and lifecycle management.
• Hands-on experience with VMware vSphere, ESXi, and vCenter VM administration, resource pools, and basic cluster operations.
• Working knowledge of Azure administration of virtual machines, networking, storage, Azure AD, and core platform services.
• Experience with patch management tooling such as Ansible, SCCM, or WSUS in a production environment.
• Proficiency in at least one scripting language: PowerShell, Python, or Bash.
• Familiarity with monitoring platforms such as Datadog, SigNoz, SolarWinds, or equivalent.
• Identify opportunities to reduce manual effort by applying automation and AI-driven solutions to operational workflows.
• Understanding of security vulnerability management scanning, triage, and remediation workflows.
• Solid troubleshooting and problem-solving skills across infrastructure, networking, and cloud environments.
• Strong written and verbal communication skills; ability to produce clear documentation and runbooks.
• Experience with Azure or Google Cloud Platform (GCP) Compute Engine, Cloud Storage, networking, and IAM.
• Strong hands-on experience in Windows Server administration, including patching, troubleshooting, performance tuning, and lifecycle management.
• Familiarity with Infrastructure as Code tools such as Terraform or ARM templates.
• Experience with Ansible for configuration management and patching automation.
• Exposure to observability tooling such as OpenTelemetry, Datadog, or SigNoz.
• Familiarity with enterprise storage platforms such as PURE Storage, including snapshot and replication management.
• Experience with HashiCorp Vault or equivalent secret management solutions.
• Exposure to GitLab CI/CD for infrastructure automation workflows.
• Familiarity with Okta or Azure Active Directory for identity and access management.
• Experience with low-code automation tools such as Power Automate or Tines.
• Relevant certifications: AZ-104 (Azure Administrator), VMware VCP, Google Cloud Associate, or Ansible equivalent are a plus.