Senior Officer Subject Matter Expert

Job Summary

To act as the functional expert for Accounts Receivable operations, ensuring process excellence, compliance, operational efficiency, and continuous improvement across AR activities. The SME serves as the first level of escalation, supports governance activities, drives process improvements, and provides guidance and training to team members.

Responsibilities

• Act as the Subject Matter Expert for end-to-end AR processes.
• Support daily operations across:
  • Cash Application
  • Collections
  • Customer Master Maintenance
  • Dispute Management
  • Customer Reconciliations
  • Month-End Closing Activities
• Handle complex transactions and process exceptions.
• Ensure process activities are completed within agreed SLAs.
• Governance & Compliance
  • Ensure adherence to SOPs, process controls, and company policies.
  • Support internal and external audit requirements.
  • Monitor process risks and initiate corrective actions.
  • Identify control gaps and recommend process improvements.
• Stakeholder Management
  • Act as the primary contact for operational escalations.
  • Coordinate with Business, Sales, Customer Service, Treasury, and Finance teams.
  • Conduct regular reviews with stakeholders to address outstanding issues.
  • Ensure timely resolution of customer disputes and aged receivables.
• Reporting & Performance Management
  • Monitor and report key AR metrics including:
    • DSO (Days Sales Outstanding)
    • Aging Analysis
    • Collection Effectiveness Index (CEI)
    • Cash Application Accuracy
    • Productivity
    • SLA Adherence
  • Analyze performance trends and provide actionable insights.
  • Prepare governance reports and management presentations.
• Training & Knowledge Management
  • Conduct process training and knowledge transfer sessions.
  • Support onboarding and cross-training initiatives.
  • Maintain and update SOPs, process documents, and work instructions.
  • Mentor Process Associates and support skill development.
• Continuous Improvement
  • Identify automation and standardization opportunities.
  • Participate in transformation and process migration projects.
  • Drive Lean and Continuous Improvement initiatives.
  • Support business continuity and backup planning activities.

Required Skills

Functional Skills

• Strong understanding of Accounts Receivable processes.
• Expertise in Collections, Cash Application, Reconciliation, and Dispute Resolution.
• Knowledge of SAP/ERP systems.
• Strong understanding of financial controls and compliance requirements.

Technical Skills

• Advanced MS Excel skills.
• Experience in workflow and ticketing tools is an advantage.

Behavioral Skills

• Strong analytical and problem-solving capability.
• Excellent communication and stakeholder management skills.
• Ability to manage priorities under tight deadlines.
• Strong coaching and mentoring mindset.

Qualifications

• Bachelors Degree in Commerce, Finance, Accounting, or Business Administration.
• MBA/Professional Finance Qualification preferred.

Experience

• 4 to 8 years of experience in Accounts Receivable / Finance Operations.
• Minimum 1 to 2 years of experience handling SME, Senior Analyst, or Process Expert responsibilities.

Job Family

Finance & Control

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