Senior Officer - Customer Service

Job Details

• Job Title: Senior Officer - Customer Service
• Job Type: Permanent, Full-time
• Function: Sales
• Business: Godrej Industries Limited (Chemicals)
• Location: Mumbai

Job Summary

The incumbent will be responsible to drive end-to-end export logistics operations, ensuring seamless shipment execution, stakeholder coordination, regulatory compliance, customer satisfaction, cost optimization, and on-time delivery through effective planning, tracking, and supply chain management.

Responsibilities

• Co-ordination with Purchase to get the ocean freight finalization and coordinate with the Forwarding Company/Shipping Line for vessel bookings.
• Coordinating with factory stores on Container planning and stuffing.
• Co-ordination with the Transporters to get the Trailers and ensuring timely movement.
• Co-ordination with the Shipping Line/Forwarding Company to get the booking and vessel schedule and ensure timely shipment.
• Co-ordination with the FOB Agent for Booking & vessel schedule.
• Co-ordination with the CHA and ensuring that the containers gate in on time.
• Co-ordination with Category Planner(CP) on availability and planning/scheduling of movement and Customer Service(CS) team on updating on vessel bookings/changes and updates on delivery.
• Co-ordination with Third party Surveyor and Inspection agency.
• Monitor ICD movement.
• Coordinating with Tank operator for ISO tanks stuffing/shipments.
• Generating/Checking the Custom Invoice and ensuring all the details are put correctly as per the PO in the SAP System and.
• Check the proper material code & shipping marks.
• Sharing the vessel details with the CS for onward communication to Customer.
• ETD and ETA to update in system and keep a track of the same.
• Will be responsible till the shipment reaches the Destination port.
• Support the Post shipment team on documentation.
• Should track of Open contracts and ensure planning as per Customer schs and coordinate with CS/Commercial team.
• Follow up with FOB agents for BL receipt.

Critical Skills

• Must be well versed with SAP transactions and reports.
• Should possess effective communication skills with internal and external stake holders.
• Proficient in data analysis, quick with numbers.
• Customer-centric approach with strong relationship-building capabilities.
• Problem-solving, planning, time management, and prioritizing skills.
• Proficiency in Excel, presentations, and numerical analysis.
• Should possess good knowledge and academic qualification wrt EXIM course.

Experience

2-4 years.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.