Senior Officer, Branch Relationship Manager, Consumer Banking Group

Job Summary

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Manage and develop a portfolio of branch customers, ensuring exceptional customer service and building strong relationships
• Identify and capitalize on cross-selling opportunities to grow the customers overall relationship with the bank
• Collaborate with various teams within the bank to provide tailored solutions and products to meet the diverse needs of customers
• Actively participate in branch activities and initiatives to drive business growth and customer engagement
• Maintain a thorough understanding of the banks products, services, and policies to effectively advise and guide customers
• Contribute to the development and implementation of branch-level strategies and action plans
• Provide regular feedback and insights to management on customer trends, market dynamics, and potential areas for improvement

Requirements

• Minimum 5 years of experience in a customer-facing role within the banking or financial services industry
• Demonstrated ability to build and maintain strong relationships with customers, and a track record of cross-selling and up-selling
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
• Proficient in data analysis and problem-solving, with the ability to identify and implement solutions to address customer needs
• Strong organizational and time management skills, with the ability to prioritize and multitask effectively
• Commitment to providing exceptional customer service and a deep understanding of the banks products and services
• Ability to work collaboratively with cross-functional teams and contribute to the overall success of the branch

Job Details

• Location: Pune
• Job: Relationship Management
• Schedule: Regular
• Employee Status: Full time

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