Senior Officer - AOCC

Purpose/Objective

Executive - AOCC/JCC is responsible for monitoring and coordinating the allocation of airport resources such as parking stands, boarding gates, check-in counters, and baggage belts across terminals and for non-scheduled operators during shifts.
The role ensures accurate updates to flight information systems and effective collaboration with internal and external stakeholders to maintain smooth operations and deliver a seamless passenger experience.

Key Responsibilities of Role

Airport Shift Operations: Assist the Shift Manager in overseeing all shift operations, ensuring resources are allocated efficiently and operational needs are met.
Timely and accurate update of flight status on Flight Information Display Systems (FIDS) and the airport website for passengers, visitors, and stakeholders.
Coordinate with ATC, medical services, and terminal operations to manage emergency situations efficiently.
Resource Monitoring at Terminals: Allocate Terminal 3 resources (check-in counters, baggage belts) and Terminal 1 resources (parking stands, boarding gates, check-in counters, baggage belts) based on the needs of airlines and ground handlers.
Ensure efficient use of resources by monitoring availability and adjusting assignments as needed to maintain smooth airport operations.
Non-Scheduled Aviation Management: Work with non-scheduled/general aviation operators to allocate parking stands and hangar space based on flight plans and availability.
Coordinate with the Landing Parking Cell and non-scheduled operators to facilitate departure clearances in accordance with flight plans.
Stakeholder Relationship: Effectively coordinate with ground handlers, airlines, non-scheduled operators, terminal operations, airside services, and aviation services to ensure smooth operations during the shift.
Coordinate with Medical Services, ATC, ground handlers, and terminal operations to address medical emergencies promptly.
Collaborate with airlines, non-scheduled operators, ground handlers, engineering, and security teams to facilitate efficient operations during shifts.
Documentation and Reporting: Maintain shift logs and operational records for audits, compliance checks, and management reporting.
Support the preparation of flight reports, shift summaries, and resource allocation documentation.
Ensure accurate operational data entry in systems to facilitate correct billing and invoicing for aero and non-aero services.
Training and Development: Support new employees through on-the-job training and familiarize them with AOCC operations and SOPs.
Participate in refresher and cross-functional training to ensure seamless coordination with other departments.
Flight Announcements and Status Updates: Perform manual or automated announcements within the terminal as required by airlines or terminal operations.
Make flight status announcements through paging systems, keeping passengers and visitors informed during operations and disruptions.
Ensure timely and accurate flight information updates on Flight Information Display Systems (FIDS).
Key Stakeholders - Internal: Duty Manager - AOCC/JCC Airport Operations Team Air Traffic Control Airport Security Emergency Medical Services Engineering & Maintenance Team Health, Safety & Environment (HSE) Team Key Stakeholders - External: Airlines Ground handlers Non-scheduled operators Government agencies (Customs, Immigration, CISF, ARC, Air Force, Military) Medical agencies

Technical Competencies

Airport Operations Management-AAHL,Airport Systems Integration-AAHL,Data Analysis and Interpretation-AAHL,Emergency Response and Preparedness-AAHL,Incident Management-AAHL,Regulatory Compliance-AAHL

Qualifications and Experience

Educational Background: Bachelor's Degree in Aviation Management, Business Administration, or a related field Work Experience: 3-5 years of relevant experience in airport operations.