Senior Observability Engineer - LogicMonitor

Senior Observability Engineer LogicMonitor

Location: Bengaluru
Work Mode: Hybrid
Function: Monitoring & Observability – Managed Services
Experience: 5–8 Years

About Stratogent:

At Stratogent, we power the technology backbone of leading Life Sciences, Healthcare and Biotech organizations worldwide. As the offshore technology delivery center for PTP.Cloud, we bring over two decades of expertise in designing, securing and operating complex cloud and infrastructure environments.

Our teams work across Cybersecurity, Infrastructure, Networking, DevOps, FinOps, SecOps and UserOps, supporting customers where reliability, security and compliance are business critical.

Role Overview:

We are looking for a Senior Observability Engineer – LogicMonitor who can independently administer, troubleshoot and enhance LogicMonitor environments across multiple customer accounts.

The role involves day-to-day monitoring operations, customer onboarding and monitoring enhancements across LogicModules, collectors, devices, monitoring protocols, thresholds, alerting, dashboards, reports and integrations.

This is an individual contributor role requiring strong hands-on LogicMonitor expertise, infrastructure knowledge and troubleshooting capability.

Key Responsibilities:

• Administer and troubleshoot LogicMonitor environments across multiple customer accounts.
• Deploy, configure and manage LogicMonitor collectors and devices.
• Configure monitoring protocols, alerts and maintenance windows.
• Create and optimize LogicModules, DataSources and ConfigSources.
• Configure thresholds, dashboards, reports and alerting rules.
• Configure SNMP, WMI and SSH-based monitoring.
• Add, modify and remove devices within LogicMonitor.
• Support monitoring across VMware/ESXi, Linux, Microsoft environments and cloud platforms.
• Automate monitoring tasks using Python/PowerShell and LogicMonitor APIs.
• Manage L2 incidents, service requests, changes and customer onboarding within defined SLAs.
• Troubleshoot monitoring issues and reduce false positives.
• Maintain technical documentation and recommend monitoring improvements.
• Collaborate with infrastructure, application and customer teams.

Must-Have Skills:

• Strong hands-on experience in LogicMonitor administration and troubleshooting.
• Experience deploying, configuring and managing LogicMonitor Collectors.
• Hands-on experience with SNMP, WMI and SSH monitoring.
• Experience adding, modifying and removing devices in LogicMonitor.
• Working knowledge of monitoring VMware/ESXi, Linux, Cloud and Microsoft environments.
• Experience configuring URL monitoring, Resource Groups, Properties and Maintenance Windows.
• Hands-on experience with LogicModules, DataSources and ConfigSources.
• Strong understanding of thresholds, dashboards, reports and alerting configurations.
• Strong infrastructure and networking fundamentals.
• Good analytical, troubleshooting and problem-solving skills.
• Experience handling monitoring incidents, escalations and service requests within SLAs.
• Scripting/automation experience using Python and/or PowerShell.
• Good technical documentation and communication skills.

Good to Have:

• Experience working with LogicMonitor APIs.
• Exposure to ServiceNow, PagerDuty or other monitoring integrations.
• Knowledge of observability tools such as Elastic or Dynatrace.
• Basic understanding of database monitoring.
• Experience conducting knowledge-transfer or technical training sessions.

Why Join Stratogent?

• Work on complex technology environments supporting global customers.
• Build deep expertise across Monitoring, Observability, Infrastructure and Cloud.
• Work in a collaborative environment with opportunities for continuous learning.
• Take ownership of meaningful technical challenges and make a visible impact.

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