Senior Observability Engineer - Grafana & Prometheus

Job Summary

Zensar Technologies is looking for a highly skilled Senior Observability Engineer to design, implement, and manage enterprise-scale monitoring and observability solutions for a large AWS cloud modernization program. The ideal candidate will have strong hands-on expertise in Grafana, Prometheus, Monitoring & Alerting, Dashboard Development, Metrics Collection, and Troubleshooting, along with exposure to AWS observability services.

The role involves building a centralized observability platform to provide end-to-end visibility, reliability, performance monitoring, proactive alerting, and faster incident resolution across large-scale enterprise applications and integration environments.

Key Responsibilities

Observability Platform Engineering

• Design and implement enterprise observability solutions using Grafana and Prometheus.
• Configure and manage monitoring platforms for metrics collection, visualization, and reporting.
• Build AWS-native observability capabilities using CloudWatch, X-Ray, AWS Managed Grafana, and OpenTelemetry.
• Implement monitoring and instrumentation across distributed applications and services.
• Ensure comprehensive visibility into application, infrastructure, and platform performance.

Monitoring & Dashboard Development

• Develop and maintain operational dashboards for infrastructure, applications, and business KPIs.
• Create real-time dashboards for performance monitoring, SLA tracking, and operational health checks.
• Design monitoring frameworks to track system utilization, availability, and service reliability.
• Provide actionable insights through visualization and performance analytics.

Alerting & Reliability Engineering

• Configure alerting rules, thresholds, and notification mechanisms.
• Implement proactive monitoring and intelligent alerting capabilities.
• Support service reliability objectives by identifying and mitigating performance issues before business impact.
• Drive observability best practices for incident prevention and operational excellence.

Troubleshooting & Incident Support

• Perform root cause analysis using metrics, logs, traces, and dashboards.
• Support production troubleshooting and incident investigations.
• Work closely with engineering, operations, and platform teams to resolve critical issues.
• Improve mean time to detect (MTTD) and mean time to resolve (MTTR).

Governance & Best Practices

• Define observability standards, monitoring frameworks, and dashboard templates.
• Establish logging, tracing, and correlation standards across systems.
• Develop monitoring runbooks and operational documentation.
• Drive continuous improvement initiatives across observability and reliability practices.

Required Skills

• Strong hands-on experience with Grafana and Prometheus.
• Experience in Monitoring, Observability, Alerting, Dashboard Development, and Metrics Collection.
• Expertise in troubleshooting enterprise applications and production environments.
• Strong understanding of:
• Monitoring & Alerting
• Logging & Metrics Management
• Distributed Tracing
• Site Reliability Engineering (SRE) Concepts
• Experience with AWS Observability Services:
• CloudWatch
• AWS Managed Grafana
• AWS X-Ray
• Excellent analytical and problem-solving skills.
• Experience supporting large-scale enterprise applications and cloud environments.

Good to Have

• OpenTelemetry (OTEL) instrumentation.
• Kubernetes / EKS monitoring.
• SRE practices and reliability engineering.
• Experience with enterprise integration platforms and cloud modernization initiatives.
• AI-driven observability, anomaly detection, and predictive monitoring.
• Exposure to high-volume transaction processing environments.

Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.
• 8-14 years of overall IT experience.
• Proven experience in Observability Engineering, Site Reliability Engineering (SRE), Monitoring Engineering, or Platform Operations.
• Experience working in AWS cloud environments.