Senior NTRX Professional Services Engineer

About the Role

We are looking for a Senior NTRX Professional Services Engineer with strong hands-on expertise in NiCE NTR-x enterprise recording and compliance solutions. The role focuses on implementing, configuring, integrating, upgrading, and troubleshooting NTRX environments for Banking and Financial Services customers.

Key Responsibilities

• Install, configure, implement, upgrade, and support NiCE NTR-x (NTRX).
• Configure recording, capture, storage, playback, media, and integration components.
• Integrate NTRX with Avaya, Cisco, SIP, PBX, ACD, Microsoft Teams, and Amazon Connect.
• Troubleshoot recording, SIP, RTP, VoIP, media capture, network, and application issues.
• Perform Wireshark packet analysis, NTRX log analysis, and system diagnostics.
• Support NTRX migrations, upgrades, testing, UAT, validation, and go-live.
• Work directly with customer teams, vendors, Architects, PMs, Support, and R&D.
• Perform RCA and resolve complex NTRX implementation and production issues.
• Lead technical workshops and provide customer-facing technical guidance.

Required Skills

• 5-10 years of experience in enterprise recording/Professional Services.
• NiCE NTR-x / NTRX Mandatory / Primary Skill.
• Strong hands-on experience implementing and supporting NTRX recording solutions.
• Strong experience with Avaya and/or Cisco recording integrations.
• Strong understanding of SIP, RTP, VoIP, PBX, ACD, and telephony.
• Strong Windows Server administration.
• Strong TCP/IP, LAN/WAN, DNS, VLAN and networking knowledge.
• Hands-on Wireshark and packet analysis.
• SQL and PowerShell/Shell scripting.
• Excellent customer-facing communication.
• Banking / Financial Services experience – Mandatory.

Good to Have

Verint, Microsoft Teams, Amazon Connect, AWS/Azure, VMware, Citrix, Active Directory, LDAP, SSO.