MUMBAI · FULLTIME
Senior MS Engineer, Security
NTT DATA BUSINESS SOLUTIONS
Mumbai · onsite · Posted 61d ago
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Undisclosed4–9 yrsfulltimeMumbai
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Section · 01
About this role
Responsibilities
- As a Security Managed Services Engineer (L2) at NTT Data, your role will be to ensure that our clients' security infrastructures and systems remain operational.
- With a proactive approach, you'll monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently.
- Your primary objective will be to handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA).
- You'll actively manage work queues, perform operational tasks, and update tickets with resolution actions.
- By identifying issues and errors early on, you'll log incidents promptly and provide second-level support, communicating effectively with other teams and clients to extend support when needed.
- Your role includes executing changes responsibly, flagging risks and mitigation plans, and ensuring all changes have proper approvals.
- Collaborative efforts are at the heart of this role. You'll work closely with automation teams to optimize efforts and automate routine tasks, ensuring seamless handovers during shift changes.
- Your analytical skills will be key in auditing incident and request tickets for quality, recommending improvements, and contributing to trend analysis reports to identify automation opportunities.
- As a go-to for initial client escalations, you'll assist L1 Security Engineers with triage and troubleshooting, and support project work when required.
- Your contributions to the change management process will ensure thorough documentation, effective planning and execution of maintenance activities, and compliance with standard procedures.
- Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow.
- Proficiency in active listening, with techniques like paraphrasing and probing for further information.
- Excellent planning skills, able to anticipate and adjust to changing circumstances.
- Strong ability to communicate and engage across different cultures and social groups.
- Adaptability to changing conditions and flexibility in approach.
- Client-focused mindset, always putting their needs and positive experience first.
- A positive outlook and the ability to work well under pressure.
- Willingness to put in longer hours when necessary.
- Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.
On-site Working
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Section · 02
Skills
AutomationServicenowTrend AnalysisAuditinganalytical thinkingsecurity infrastructureTicketing ToolsService Level AgreementChange ManagementClient SuccessBankingSLAtriagecloudticketingmaintenancecompliancerecruiterArtificial Intelligence
Section · Company
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
Employee ratings
2,105 reviews
4.1/ 5
Culture
4.0
Career growth
3.5
Work-life
4.0
Employees rate it well for
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