Senior Microsoft 365 Operations Specialist

Technical Delivery  Second Level operational support for Microsoft 365 within clearly defined boundaries: 

M365 Second Level Support    Incident and service request handling   Analysis of user issues (authentication, access, permissions)   Troubleshooting in Teams, SharePoint, OneDrive, Outlook   Documentation and structured escalation   Execution of standard changes based on approved runbooks  Security / Defender – Triage & Basic Response    Participate in global support reviews  Work within agile delivery models (Kanban / Scrum)  Review and triage of alerts and incidents   Prioritization and classification   Incident documentation and assignment   Analysis of risky sign-ins   Execution of predefined immediate actions (e.g. password reset, MFA reset, session revoke)  SharePoint / Teams Support    SharePoint   Permission analysis  Structure validation  Management of SharePoint groups  Support for minor configuration adjustments  Teams   Management of team memberships and channels  Permission analysis  Review of apps and policies (read-only)  Teams Rooms health checks  Device assignment verification  Teams Phone Component Monitoring  Teams Telephony (Operational Support)    Assignment of phone numbers   Troubleshooting call-related issues   Voicemail and call forwarding adjustments   Delegation and call group configuration   Analysis of CQD and call logs   Verification of Operator Connect and Direct Routing status  Identity / Entra ID    User management   Group management (non-privileged groups)   Password and MFA reset   Sign-in log analysis   Session revoke actions   Read-only Conditional Access impact analysis  Enterprise Apps / App Registrations    Creation of app registrations   Management of application owners   Creation and renewal of secrets   Certificate management (upload/renewal)   Maintenance of redirect URIs   Troubleshooting authentication issues   Sign-in log analysis  Power Platform    Troubleshooting of apps and flows   Log analysis   Review of sandbox environments  Exchange Online    Message trace and mail flow analysis   NDR analysis   Quarantine review (read-only)   Shared mailbox management   Distribution group management   Alias and SMTP address maintenance   Mailbox permission management   Mobile device removal   Forwarding and out-of-office analysis  Copilot (Support & Analysis)    Troubleshooting Copilot-related issues   License status verification (read-only)   Access issue analysis   Review of agent logs   Client-side troubleshooting   Usage metrics review  Labels (Sensitivity & Retention)    Analysis of labeling issues   Troubleshooting encryption-related problems   Retention behavior analysis   Client-side label error investigation    Audit & Monitoring    Unified Audit Log analysis   Service activity log review (M365 services)   Teams call log analysis   Use of logs for incident investigation   Documentation and escalation  Collaboration Services    M365 Groups   Member and owner management   Group structure analysis   Teams ↔ M365 Group relationship checks  Planner / Loop / Search  Permission issue analysis   Sync issue troubleshooting   Search and indexing issue analysis