Senior Member of Technical Staff - II, Technical Support
Mavenir Systems · Gurugram · onsite · Posted 32d ago
Not disclosed8–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world's subscribers.
Role Summary
Specializes in providing customer support and technical analysis and troubleshooting for Mavenir products and the customer ecosystem nodes.
Key Responsibilities
Need to provide proactive support for customer reported issues within SLA
Should be able to Create MOP and Execute the CRs for the respective task in Customer Lab and in production network.
Should be having sufficient knowledge of K8 for troubleshooting and analysis the application and K8 related issues.
Should be able to work independently and work with Customer directly for timely deliveries.
Job Requirements
Should have 8+ year of experience in Support role for IMS/RCS based telecom network.
Need to provide proactive support for customer reported issues within SLA
Should be able to Create MOP and Execute the CRs for the respective task in Customer Lab and in production network.
Should be having sufficient knowledge of K8 for troubleshooting and analysis the application and K8 related issues.
Should be able to work independently and work with Customer directly for timely deliveries.
Accessibility
Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.
Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.
Role Summary
Specializes in providing customer support and technical analysis and troubleshooting for Mavenir products and the customer ecosystem nodes.
Key Responsibilities
Need to provide proactive support for customer reported issues within SLA
Should be able to Create MOP and Execute the CRs for the respective task in Customer Lab and in production network.
Should be having sufficient knowledge of K8 for troubleshooting and analysis the application and K8 related issues.
Should be able to work independently and work with Customer directly for timely deliveries.
Job Requirements
Should have 8+ year of experience in Support role for IMS/RCS based telecom network.
Need to provide proactive support for customer reported issues within SLA
Should be able to Create MOP and Execute the CRs for the respective task in Customer Lab and in production network.
Should be having sufficient knowledge of K8 for troubleshooting and analysis the application and K8 related issues.
Should be able to work independently and work with Customer directly for timely deliveries.
Accessibility
Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.
Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.
Sourced from foundit
Skills
IMSK8RCS
About Mavenir Systems
Mavenir Systems
IT Services & Consulting
2.3k+
employees
2017
9 years old
Richardson,Texas
United States
₹18.6L PA avg
Avg at Mavenir Systems
About
Mavenir Systems offers cloud-native, AI-driven telecommunications solutions, accelerating the transformation towards automated and intelligent mobile networks.
Industries
IT Services & ConsultingInternet
Employee ratings
10 reviews
3.3/ 5
Culture
2.6
Career growth
2.2
Work-life
2.6
Employees rate it well for
Compensation & Benefits34Skill Development34
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