DELHI · FULLTIME
Senior Member – GPS
Hitachi Digital
Delhi · onsite · Posted 6d ago
Sourced from
Undisclosed3–5 yrsfulltimeDelhi
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Section · 01
About this role
Job Description
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Key Responsibilities 1. Employee Onboarding
- Manage the complete pre-boarding and onboarding lifecycle for new employees in India.
- Ensure timely collection, verification, and processing of all required new hire documentation (e.g., identity proof, education certificates, background check forms).
- Coordinate with internal teams (e.g., IT, Payroll, Facilities) to ensure a seamless Day 1 experience, including system access, equipment setup, and workspace readiness.
- Conduct HR-related induction and orientation sessions, explaining company policies, benefits, and HR processes.
- Maintain accurate and up-to-date employee records in the HRIS (Human Resources Information System).
2. HR Ticket Handling and Query Resolution
- Serve as the first point of contact for HR-related queries from employees, managers, and external partners via the HR Shared Services ticketing system.
- Efficiently manage and resolve a high volume of tickets related to various HR topics, including policies, standard operating procedures (SOPs), benefits, and data changes.
- Ensure all tickets are logged, categorized, tracked, and resolved within established Service Level Agreements (SLAs) .
- Escalate complex or specialized issues to the appropriate HR Centers of Excellence (CoE) or other departments, ensuring a smooth handoff and follow-up.
- Contribute to the continuous improvement of the knowledge base by documenting resolutions and frequently asked questions (FAQs).
3. Compliance and Audit Support
- Ensure strict compliance with all local Indian labor laws and company policies during the onboarding and record-keeping processes.
- Support internal and external HR audits by providing necessary documentation and data.
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Section · 02
Skills
employee onboardinghuman resourcesauditslabor lawshr processesAudit SupportTicket HandlingTicketing SystemOnboardingHRISticketingHr Shared ServicescomplianceQuery Resolution