Senior Mechanical Engineer

MaintWiz is calling Mechanical Engineers who have worked in Core Industries and wanting Career Shift to IT industry. We are looking for roles in Customer Success function. Selected candidates will be working on implementation of Industry 4.0 solutions in Plant Maintenance and Industrial Asset Management.

• Key client-facing role with ownership of deliverables and KPIs
• Fully manage product implementations and customer onboarding
• Conduct regular product and project implementation reviews with customer team
• Up sell and cross sell MaintWiz services and additional product features Documentation of client processes and mapping to MaintWiz functionality
• Training of new and existing customer user groups
• Maintain customer new request pipeline and provide ETA for delivery
• Managing metrics on Project Delivery, Client Adoption & Engagement
• Identifying and scoping opportunities for deeper engagement - integrations, value added services and enhancements
• Mining the account for more opportunities other plants & business units, new functionalities and new technology applications
• Billing and Collection follow up
• Develop user manuals for product functionality Provide pre-sales support for new prospect demos
• Proficiency in English, Hindi and one Regional Language Required