Senior Manager

The Senior Manager – Co-Lending Operations will own the end-to-end operational execution of the co-lending business, ensuring that loans originated under the RBI's Co-Lending Model (CLM-I and CLM-II) with partner Banks, NBFCs, HFCs, and Fintechs are processed accurately, disbursed on time, and serviced in full compliance with regulatory and contractual requirements. The role is responsible for building and running a scalable, technology-enabled operations engine covering loan onboarding, sanction-to-disbursement processing, settlements, reconciliations, servicing, collections coordination, MIS, and audit readiness across all partners.

• Key Responsibilities
• Loan Operations & Processing
• Manage the complete lifecycle of co-lent loans — application intake, KYC/de-dupe, credit decisioning handoff, sanction, documentation, disbursement, and post-disbursement servicing.
• Ensure adherence to agreed SLAs/TATs for login, underwriting handover, sanction, and disbursement across all partner programs.
• Review and sign off on daily disbursement files, partner share allocations (typically 80:20 under CLM-II), and ensure correct booking in the Loan Management System (LMS).
• Drive first-time-right (FTR) processing and minimize rejections, reworks, and deviations.
• Partner Integration & Onboarding
• Lead the operational onboarding of new co-lending partners — process design, data-flow mapping, UAT, pilot, and go-live.
• Collaborate with IT and product teams on API integrations for loan origination (LOS), disbursement, EMI collection, and data exchange with partners.
• Document and maintain Standard Operating Procedures (SOPs), process maps, and checklists for every partner program.
• Settlement, Escrow & Reconciliation
• Oversee daily/weekly/monthly reconciliation of disbursements, collections, fees, and partner share settlements with Banks/NBFCs.
• Manage escrow/nodal account operations, including fund movements, sweep instructions, and settlement timelines as per agreement.
• Ensure zero unreconciled items beyond agreed ageing; drive automated reconciliation tools and exception management.
• Servicing, Collections Support & Customer Operations
• Manage post-disbursement servicing including EMI presentation, NACH/e-mandate management, restructuring, foreclosure, and loan closure processes.
• Coordinate with the Collections team for bounce management, pool-wise delinquency data, and partner-level collections MIS.
• Ensure customer service SLAs — query resolution, NOC issuance, statement of account, and complaint handling — are met across partners.
• Compliance, Audit & Risk Controls
• Ensure operational compliance with RBI Co-Lending guidelines, KYC/AML norms, Fair Practices Code, Digital Lending Guidelines, and data-sharing/privacy regulations.
• Own responses to internal audit, concurrent audit, partner audit, and RBI inspections for the co-lending book.
• Maintain a control framework — maker-checker, access controls, 4-eye principle — across all operational processes.
• Track operational risk events, root-cause them, and implement corrective and preventive actions.
• MIS, Analytics & Reporting
• Publish daily, weekly, and monthly operational dashboards — login, sanction, disbursement, TAT, rejection, FTR, reconciliation, and partner-wise performance.
• Provide management and partners with timely and accurate MIS, regulatory returns inputs, and ad-hoc analytical reports.
• Use data to identify process bottlenecks and drive continuous improvement initiatives.
• Team & Stakeholder Management
• Lead, mentor, and develop a team of operations executives, reconciliation specialists, MIS analysts, and partner coordinators.
• Act as the operational single point of contact for partner institutions' ops, tech, and audit teams.
• Work cross-functionally with Credit, Risk, Legal, Compliance, IT, Product, Finance, and Collections teams.
• Disbursement TAT and SLA adherence (partner-wise and product-wise).
• First-Time-Right (FTR) percentage on files and disbursement packets.
• Reconciliation accuracy and ageing of open items (target: zero items beyond agreed ageing).
• Settlement timeliness with partners (nil delays/penalties).
• Audit rating — internal, concurrent, partner, and regulatory.
• Customer service SLA adherence and complaint resolution TAT.
• Process automation coverage and cost per loan processed.
• Team productivity, attrition, and training coverage.