Senior Manager

Job Title: Senior Account Manager

Location: Ahmedabad (Onsite)

Job Summary: We are looking for an experienced Senior Account Manager with 15+ years of experience to lead client relationships and manage high-performing teams. The ideal candidate will have strong expertise in Record-to-Report (R2R) processes, along with proven experience in outsourcing environments, client management, and team leadership.

Key Responsibilities:

• Manage and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention
• Lead, mentor, and manage a team to achieve business objectives and deliverables
• Oversee end-to-end Record-to-Report (R2R) processes, ensuring accuracy and compliance
• Handle client communication, escalations, and stakeholder management effectively
• Drive process improvements and implement best practices to enhance efficiency
• Monitor team performance and provide regular feedback and development support
• Ensure smooth delivery of services within an outsourcing setup

Requirements:

• 15+ years of relevant experience in account management
• Proven experience in outsourcing / BPO / KPO environments
• Strong experience in client and stakeholder management
• Excellent team management and leadership skills
• Hands-on experience in Record-to-Report (R2R) processes
• Strong communication and problem-solving abilities
• Ability to work in a fast-paced, deadline-driven environment

Educational Qualification:

• CA / CA Inter / CA Dropout candidates preferred

Preferred Skills:

• Strong analytical and decision-making skills
• Experience managing large teams and multiple client accounts
• High level of professionalism with a client-centric approach