Senior Manager

Hi

Greeting from DATAMARK BPO SERVICE LLP,

We have opening for Senior Manager Operations for Back Office Non Voice Process,

Please find the Job description.

Key Responsibilities

• Manage operations and ensure projects meet revenue and profit (P&L) targets
• Ensure all SLAs, KPIs, and client commitments are achieved
• Prepare and manage project budgets
• Conduct regular meetings with clients and maintain strong customer relationships
• Lead and improve operational processes to increase productivity and efficiency
• Manage and develop Operations Managers, Team Leaders, and future leaders
• Monitor project performance, quality, productivity, and financial results
• Support pricing, business proposals, and new business opportunities
• Review and approve project billing and financial reports

Required Skills

• Strong P&L and Budget Management
• Strong knowledge of SLA, KPI, Productivity, and Quality Metrics
• Excellent People Management and Leadership Skills
• Strong Process Improvement and Operational Excellence experience
• Good analytical and problem-solving skills
• Excellent communication and stakeholder management skills
• Experience in client-facing roles

Regards,

Kandan Thamizvanan.M.P.

Contact No : [phone removed]

Email ID - [email removed]