Senior Manager

Job Summary

EBO Accounts Receivable (India)

Travel Required: Up to 25%

Clearance Required: None

What You Will Do

• Manage a team of 45-60 FTEs.
• Oversee daily operations to meet productivity, quality, and SLA targets.
• Monitor workflow, identify gaps, and implement corrective actions.
• Set performance goals and manage hiring, coaching, and recognition.
• Support policy updates, client workflow adherence, and inventory allocation.
• Resolve queries, review accounts, and deliver training as needed.
• Drive production and quality performance to expected standards.
• Identify performance issues and implement improvement plans.
• Send daily updates on time and lead internal and external calls.
• Maintain quality standards through RCA/CAPA and continuous improvement.
• Optimize AR performance through denial resolution and payer trend analysis.
• Review staffing needs to maintain optimal team capacity.
• Lead efficiency and defect reduction initiatives with measurable impact.
• Partner with clients and leadership, lead governance forums, and manage escalations.
• Drive KPIs, process improvements, and operational stabilization.
• Promote engagement while managing retention and absenteeism.
• Apply strong knowledge of Denial Management, including Medicare, Medicaid, ICD, and CPT codes.
• Participate in project launches and track daily progress during transition.
• Influence cross-functional stakeholders and drive team alignment.
• Work independently while collaborating with senior leadership.
• Prepare KPI, project requirement, and related reports.
• Manage day and night teams to ensure seamless hand-offs.

What You Will Need

• Bachelor's degree required.
• 12+ years of experience in Revenue Cycle Management (RCM).
• Strong written and verbal English communication skills.
• Strong analytical skills for AR calling in medical billing.
• Solid knowledge of AR follow-up and denial management processes.
• NOA skills preferred.

What Would Be Nice To Have

• Strong problem-solving skills.
• Experience mentoring Team Leaders, Process SMEs, and Associates.
• Flexible mindset and willingness to learn.
• Strong attention to detail and dependable work ethic.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Interest in automation for process and business improvement.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.