Senior Manager

Why this role exists What you'll actually do

• Full P&L ownership across all Porter service lines in Kochi.
• Diagnose what's not working. Build what's missing. Scale what's working.
• Ensure operational discipline TAT, SLAs, quality. No shortcuts.

• Design and execute demand initiatives campaigns, partnerships, local activations whatever it takes to get more orders rolling in.
• Work with central marketing and product teams to localize strategies that actually land in Kochi
• Think like a founder for the city. If demand isn't growing, that's your problem to solve.

• Own supply onboarding, activation, and retention.
• Quality-first supply base. Weed out the unreliable. Double down on the best.
• Make Kochi a city where partners want to work with Porter.

• Every bad experience is a story that spreads. Fix root causes, not symptoms.
• Handle escalations with speed. Build systems so the same problem doesn't come back twice.

• Hire sharp. Coach hard. Retain the best.
• Own attrition like it's your P&L metric because it is.
• Set clear goals, run tight reviews, create a culture of ownership.

• Micro-market dynamics, pricing, competition, routes, customer behavior you should have an opinion on all of it.
• Feed insights back to central teams. Be the voice of Kochi in every leadership room.

• Partner with Product, Analytics, Central Ops for SOPs, GTMs, and process rollouts.
• You're not waiting for a playbook. You're writing one.

Who are we looking for?

• 26 years in ops, category, or city-level P&L roles. You've run something, not just supported it.
• You've built teams. Not coordinated actually hired, fired, coached, and led.
• High data comfort + even higher ground instinct. You use both.
• You'll visit the field on day one. And day hundred.
• Communication that moves people up, down, sideways.

• Stints at companies obsessed with experience Swiggy, Zomato,Zepto, Rapido, Delhivery , FMCG organisation.
• Logistics, mobility, or marketplace ops background.
• Tier 1/2 MBA or Tier 1 engineering (IIT/NIT/BITS).

• Good Analytical and problem solving skills
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• People management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.