Senior Manager (Vendor Governance)

Objective (Purpose of the Job)

To establish, lead, and institutionalize a robust governance framework for all outsourced collections and recovery partners, ensuring regulatory compliance, operational excellence, ethical practices, risk mitigation, and strong partner engagement through structured R&R and communication initiatives.

Additionally, the role owns the creation and management of collections communication platforms, including monthly/quarterly newsletters, to drive alignment, transparency, and best practice sharing across the vendor ecosystem.

Key Responsibilities

A. Vendor Governance Framework - Strong control, standardization, and accountability

B. Compliance & Regulatory Oversight - Zero major regulatory breaches

C. Vendor Performance Management - High-performing, accountable vendor ecosystem

D. Process Standardization & Excellence - Uniform and efficient operations

E. Stakeholder & Partner Engagement - Strong cross-functional and vendor alignment

F. Vendor Engagement, R&R & Communication - High engagement, retention, and motivation

Need to have areas

• Good knowledge of collections
• Partner / Agency governance, audits, and controls
• Good MIS, analytics, and reporting capability
• Cross-functional project handling
• Excellent Communication and presentation skills