Senior Manager -Techops

Job Summary

HighRadius is seeking a high-impact Senior Manager - Cloud Engineering to oversee our regional infrastructure operations. In this role, you will be responsible for driving efficiency through sophisticated cost optimization and leading a diverse team of engineers. You will focus on cross-training talent and standardizing tools across varied product lines to ensure a resilient, commercially optimized, and scalable cloud environment.

As a key leader within MA Engineering, you will bridge the gap between technical operations and financial stewardship. You will empower your team to transform operational challenges into standardized, highly reliable advantages, fostering a culture of continuous improvement and technical excellence across our AI-driven fintech platform.

Key Responsibilities

• Multi-Product Team Management: Manage and cross-train a diverse team of engineers supporting multiple, distinct product lines and technology stacks. Ensure the team can effectively operate across varied environments while maintaining high performance.
• Operational Standardization: Drive the gradual movement toward standardized tooling and best practices across varied cloud environments.
• Infrastructure Cost Optimization: Analyze infrastructure spending across all assets to identify redundancies. Lead initiatives to consolidate cloud accounts, deprecate overlapping tools, and optimize overall infrastructure costs to maximize ROI.
• Technical Stewardship: Serve as a deep technical expert in cloud infrastructure (AWS/Azure/GCP). Oversee container orchestration and observability stacks to move from reactive troubleshooting to proactive reliability.
• Crisis Leadership Resilience: Act as the ultimate escalation point for major incidents. Foster a blameless post-mortem culture that focuses on architectural remediation rather than short-term fixes.
• GenAI Operations: Lead the strategy for scaling AI/ML workloads, optimizing GPU utilization, and leveraging AIOps to automate proactive system monitoring and incident response.
• Organizational Leadership: Recruit, mentor, and scale a world-class cloud engineering organization. Build a high-performance culture rooted in innovation, transparency, and pragmatic problem-solving.

Required Experience Technical Mastery

• Experience: 12+ years in IT infrastructure with at least 4+ years in a management role overseeing cloud engineering teams.
• Cloud Ecosystems: Deep mastery of AWS , Azure, or GCP. Proven track record of leading complex migrations from legacy on-prem (VMware/Hyper-V) to cloud-native architectures.
• Orchestration Automation: Expert knowledge of Kubernetes, Docker, and the CNCF landscape. Experience steering teams toward robust Infrastructure as Code (Terraform, Pulumi) and CI/CD best practices.
• Observability: Strategic experience implementing enterprise-grade observability stacks (OpenTelemetry, Prometheus, Grafana, ELK) to move from reactive monitoring to proactive insights.
• Security Compliance: Strong background in DevSecOps, SOC2/ISO 27001 compliance, and building disaster recovery protocols for high-availability fintech environments.
• Education: B.S./M.S. in Computer Science, Engineering, or a related technical field.