{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Manager Technical Support","description":"

Roles & Responsibilities:

Diagnose, isolate and/or resolve Level 2 technical software and hardware issues,Product support, software usage assistance & operational advice. Problem diagnosis, root cause analysis & corrective action. Escalation point for issues being escalated from Level 1 globally, Handle requests presented from any customer, partner, or site worldwide
Review cases assigned over, due to differences in time zones & work balancing, Create and update case records, detail actions taken, problem identification, and resolutions; including follow-ups and scheduled callbacks to customers, where necessary, Identify and escalate priority issues appropriately. Generate Out of Production notifications
Review all daily activities and time utilization into CRM Like: Assign product licenses Process service generated RMAs, Obtain, review and approve Project Hand-over information required by CTS to support customers/partners, in accordance with SOPs Perform all required tasks in a timely, professional manner and within service level objectives. Provide responsive and effective solutions Interact effectively and coordinate appropriate resources to resolve issues, satisfy and retain customers
Be single Point of Contact for customers and be responsible for the customer satisfaction on the products. Presents review os Key KPIs with executive team Lead a team of Support engineers. Manage Shift Rotations.

","datePosted":"2026-06-30T00:00:00.000Z","validThrough":"2026-08-29T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"4557246"},"url":"https://myjobb.ai/jobs/senior-manager-technical-support/4557246","directApply":false,"hiringOrganization":{"@type":"Organization","name":"Dover India","logo":"https://static.ambitionbox.com/assets/v2/images/rs:fit:200:200:false:false/aHR0cHM6Ly9tZWRpYS5uYXVrcmkuY29tL21lZGlhL2FiY29tcGxvZ28vZG92ZXItaW5kaWEuanBn.webp","sameAs":"https://www.dovercorporation.com/dover-india"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru","addressRegion":"Karnataka","addressCountry":"India"}}]}