Senior Manager, Technical Consulting

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Job Category Customer Success Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Technical Consulting Senior Manager is a leader of leaders, responsible for successfully designing and managing the successful delivery of complex Salesforce solutions for our customers. These technologies include—but are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies. You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills from a technology perspective, including a foundational understanding of how to leverage AI development tools to optimize delivery cycles. The solutions you design are built for the long-term and will scale with the customer's growth plans seamlessly. You have proven experience integrating systems via API’s as well as a strong development background. You are able to lead and motivate a team of highly capable individuals and help them meet their targets while enabling their growth.

Responsibilities and Requirements Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations

Drive Enterprise AI Architecture by designing and integrating scalable predictive and generative AI solutions within custom Salesforce environments, optimizing performance, resource consumption, and platform governor limits

Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states, using advanced LLMs like Claude to review architectural assumptions and simulate system edge cases

Champion an AI-first delivery methodology, utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate implementation across projects

Provide oversight and governance of Salesforce projects, guiding delivery teams on the effective use of AI-assisted tooling to maintain velocity and quality

Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed, encouraging the use of AI coding assistants to enforce best practices

Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation

Ability to understand a project and debug issues, leveraging AI diagnostics to assist in interpreting logs and isolating bottlenecks

From time-to-time, participate in activities such as technical landscape discovery, Proof-Of-Concept (POC) development with prospects

Liaise with Salesforce product teams to support client implementations

Expert level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Commerce Clouds, with a foundational familiarity with Salesforce's AI offerings (e.g., Agentforce)

Understanding of systems architecture

Understanding of key design patterns and large data volume limitations and best practices

Understanding of data sharing and visibility considerations and how these play into platform architecture

Familiarity with platform authentication patterns (SAML, SSO, OAuth)

Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)

Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies

Strong background in design/development of large web-based systems, or complete software product lifecycle exposure

Lead a technical team and own customer and team engagement

Travels to client sites for projects, estimated 50-75%

Maintain a target billable utilisation aligned to the role

14-18 years CRM experience with a minimum of 10 years on the Salesforce platform

Maintain billable utilisation targets for your team

Technical enablement of team members on the latest Salesforce products and processes, including upskilling on modern AI development tools and practices

Working with global teams for delivery across geographies. We will need you to be flexible with your work hours

Active Salesforce certifications or ability to achieve relevant certifications upon hire

Leader of Leaders

Experience building & growing a practice

Must have managed a team of technical & solution implementors

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and   be your best , and our AI agents accelerate your impact so you can   do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

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