Senior Manager- Service Now & App Engine

Role & responsibilities

• 8 to 13 years technical experience in ServiceNow & Custom /Scoped application development, including ServiceNow

Studio, Service Portal, and Flow Designer (business workflow setups).

• Solid understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery), databases, Incident management lifecycle and web technologies (JavaScript, HTML, CSS).

• Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow. Expertise in building service requests forms/requests items, Taks flows and workflows as per functions requirement.

• Lead the conceptualization, design, development, implementation, and maintenance of new /existing Portfolio of Snow on top of App Engine.

• Proficiency in Configuration/Customization of the Snow platform, including creating new workflows/ Alerts Setups/ Role Assignments and configuration. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods.

• Technical solution architect with hands-on expertise in transformation initiatives and drive the Service desk enablement roadmap. Drive scoping, solution, delivery, implementation, and adoption of Snow-Service desk.

• Should be able to use scripting tool and Service now standard functionality to automate rote tasks fulfillment.

• Load, manipulation and maintain integration data flow between Service Now and other third-party systems.

• ServiceNow certifications (e.g., Certified Application Developer) are a plus advantage.

• Excellent communication skills and should be able to discuss technical & functional issues/solutions, in highly escalated situations, with executives, support & customer personnel. Should have ability to work collaboratively in a team environment.

• Should be a good team player worked on multiple assignments / threads simultaneously.