Senior Manager Revenue Growth

Job Description - Senior Manager – Revenue Growth

Company: Docterz Health-Tech Labs

Preferred: Candidates based in Mumbai only.

Employment Type: Full-time | Work from Office

Reporting To: Founder

Role Overview

Docterz is looking for a Senior Manager – Revenue Growth to build and drive revenue across some of our most important growth opportunities.

This is a hands-on role for someone who enjoys selling, experimenting, managing a small team and building processes from scratch.

The role will focus on four key revenue areas:

1. Inbound leads

2. Customer references and referrals

3. Upselling and cross-selling to existing customers

4. Customer reactivation and revenue expansion

We are looking for someone who can personally understand these funnels, identify opportunities, execute campaigns and gradually build repeatable revenue engines around them.

Key Responsibilities

1. Inbound Sales

Own conversion of non-paid inbound opportunities including:

* Website enquiries

* Organic enquiries

* Direct enquiries

* WhatsApp enquiries

* Customer-generated leads

* Other inbound sources

Track and improve:

Enquiry → Qualification → Demo → Follow-up → Sale → Collection

Ensure high-intent enquiries receive fast and effective follow-up.

2. Customer Upselling & Cross-Selling

Build a systematic revenue-expansion engine across the existing Docterz customer base.

Identify opportunities for:

* Plan upgrades

* Long-term subscriptions

* Additional doctors/users

* Additional locations

* WhatsApp products

* Pharmacy

* IPD

* Patient-engagement products

* New modules and products

Segment customers and run structured campaigns rather than relying only on ad-hoc upselling.

3. Customer References & Referrals

Build a systematic referral programme across existing customers.

Responsibilities include:

* Identifying highly engaged customers and promoters

* Generating doctor references

* Running referral campaigns

* Following up with referred doctors

* Tracking referral → demo → sale

* Experimenting with ways to make referrals a predictable acquisition channel

4. Customer Reactivation & Revenue Expansion

Identify opportunities within existing and previously engaged customer/prospect pools.

Responsibilities include:

* Reactivating inactive opportunities

* Running targeted customer campaigns

* Identifying renewal and upgrade opportunities

* Improving engagement with under-utilised customers

* Developing new revenue opportunities from the existing ecosystem

* Creating structured customer segments based on usage, potential and propensity to buy

Team Management

The Senior Manager will work with and gradually build a small revenue-growth team.

Responsibilities include:

* Setting daily and monthly targets

* Reviewing calls and customer conversations

* Coaching team members

* Tracking individual funnel performance

* Improving scripts and pitches

* Conducting regular role plays

* Identifying and correcting funnel leakage

This is a hands-on management role. We are looking for someone comfortable getting into actual calls, customers and numbers rather than only reviewing reports.

Revenue Analytics

Track and improve metrics including:

* Inbound conversion

* Referral leads and sales

* Upsell revenue

* Reactivation revenue

* Renewal performance

* ARPU

* Revenue per customer

* Collections

* Individual team productivity

What We Are Looking For

* 5–8 years of experience in sales, inside sales, revenue growth, customer growth or business development

* Ideally 1–3 years of team-management experience

* SaaS, EdTech, FinTech, HealthTech or other high-growth businesses preferred

* Strong sales and commercial orientation

* Experience with upselling or monetising an existing customer base is an advantage

* Comfortable working with targets and numbers

* Able to coach a small team

* Willing to personally get involved in calls, campaigns and customer conversations

* Comfortable experimenting and building new processes

* High ownership and execution orientation

Who Will Do Well in This Role

This role could be a strong fit for someone currently working as a:

* Senior Sales Manager

* Inside Sales Manager

* Revenue Manager

* Customer Growth Manager

* Business Development Manager

* Sales Team Lead ready for a larger mandate

We are particularly interested in people looking for an opportunity to move beyond managing a single sales funnel and take ownership of multiple revenue channels.

Growth Opportunity

This is not a senior VP-level strategy position.

It is an opportunity for a hands-on revenue builder to take meaningful ownership, build a team and create scalable revenue channels.

As these channels grow, the scope and leadership responsibility of the role can grow significantly.

Success in This Role

Success will ultimately be measured by:

How much incremental revenue can we generate from inbound demand, existing customers, referrals and reactivation opportunities

How to Apply

Interested candidates can share their updated resume at [HIDDEN TEXT] or contact [phone removed].