Senior Manager- Retention

Role & responsibilities

Co-ordination with multiple business Channels

• Data insights updates
• Provide actionable insights to business team to improve the retention
• Good in MS office tools namely Power point, Excel, Word, Content and Script Development
• Identify and assess future and current training needs of the Employees, End-to-end process, skill &

knowledge.

• Initiate discussions and schedule meetings with Business, PMT, Tech and U/W
• Monitor SME Renewal UFR & availability
• Ensure renewal notice availability in define Tat for business
• Address business queries related to SME renewals

Preferred candidate profile

• Excellent Communication Skills in English & Hindi
• People management
• Project management
• Stakeholder management
• Analytical ability