Senior Manager - Retal Sales For Tata Cars

Role & responsibilities

1. Driving EV Retail Sales volumes & Market Share:

Deliver Retail targets for the city/region through dealership as well as alternate channel sales teams
Direct responsibility of managing sales in Store-in-Store/Experience Centres
Micro-market activation: Identify, optimize and conduct micro market activations within the region to optimize lead generation and conversion
Interface with dealerships through PV TSMs to seek dealer support & ensure dealer focus to achieve retail targets
Optimize test drives and conversion through special initiatives executed through dealers and alternate channels
Develop market intelligence on customer preferences, competitor offerings, key opportunities, etc. and share with Head EV Retail Sales
Develop and manage region specific tie-ups to increase value proposition of EVs

2. Manage Customer Relationships:

Engage frequently with EV customers & serve as first point of escalation for customers (adhering to SLAs)
Share feedback with Charging Solutions & Customer Experience teams

3. Team Management:

Monitor Sales funnel and direct Product Specialists to Manage pool of TML Sales executives deployed in alternate sales channels to take appropriate follow-up actions to ensure retail customer satisfaction.
Onboard and manage product specialists across relevant sales channels