Senior Manager Retail Operations

Position Title: SENIOR MANAGER RETAIL OPERATIONS

Reports to: Team head Retail Experience (South)

Location: Bengaluru

Position Summary:

• Drive sales, profitability, and operational excellence across FP and FOC stores.
• Maximize store performance, productivity, and customer experience.
• Lead regional business development and expansion initiatives.
• Ensure consistent brand and operational standards across stores.
• Recruit, coach, and develop high-performing retail teams.
• Partner with franchisees and stakeholders to drive sustainable growth.

Key Objectives:

• Ensure excellent customer service and smooth operations across PUMA stores.
• Manage manpower planning and recruitment of Store Managers.
• Drive sales, business development, and customer experience initiatives.
• Monitor inventory, competitors, pricing, and market trends.
• Lead and develop Store Managers to improve store performance.
• Manage promotions, discounts, and retail initiatives.
• Identify new properties and business opportunities.
• Coordinate with franchise partners and institutional clients for growth opportunities.

Key Performance Indicators:

• NetSales
• Achieving KPIs
• Discounts
• Number of institutional tie-ups
• Generate revenue
• Meeting targets

Organizational relationships:

• Internal: Projects, IT, Marketing, Strategy, Retail, Finance and HR.
• External: : Schools/institutes/Fitness Channels, Store managers, transporters and Local management.

Eligibility Criteria And Functional Competencies Required:

• Excellent communication skills.
• At least 5+ years experience in sales and/or management.
• Must have a bachelor's degree in business, marketing, finance or related field.
• Willing to travel up to 75 percent of the time.
• Strong analytical skills.
• Proven track record of meeting sales target.