Senior Manager, Program Mgmt, Strategy & AI-Enabled Delivery

Job Summary

This leader owns the invest side of Enterprise Systems & Employee Technology. That means how we plan, fund, deliver and prove the value of technology investments: the three-year and one-year plans, portfolio governance, program management, and the methodology and governance the delivery model runs on. The role also leads ESET s move from a standard delivery model to fully AI-enabled delivery.

Essential Responsibilities

• Provide strategic oversight and management of program operations, ensuring alignment with organizational goals and driving innovation within the DCCE (Data Center & Cloud Evolution) space.
• Oversee the traceability of data center assets, including power and space considerations, to ensure accurate planning and optimization driven by program outcomes.
• Partner with business unit teams to strategically plan and implement initiatives that address technical debt, optimize underutilized resources, and improve data center workload efficiency.
• Monitor and report on cloud-driven workload transformations, aligning efforts to optimize data center operations and reduce redundant resource utilization.
• Evaluate and refine processes within operations, leading initiatives to build and implement the next level of operational improvements.
• Manage and control production applications and services across all PayPal CN data centers, ensuring high availability and operational excellence.
• Ensure site reliability by leading efforts to resolve cross-border operational issues in collaboration with global, cross-functional teams.
• Create and implement robust processes to enhance production stability, leveraging software development to support production operations effectively.
• Lead system monitoring initiatives by establishing standard monitoring policies, supporting event processing, and driving timely issue resolution to maintain operational integrity.

Minimum Qualifications

• 8+ years relevant experience and a Bachelor s degree OR Any equivalent combination of education and experience.
• Experience leading others

Expected Qualifications

• [8+] years in IT program management, portfolio management, PMO leadership, delivery transformation or IT strategy, and a Bachelor s degree or equivalent experience

• Led adoption of AI-assisted delivery across lifecycle stages, such as requirements, testing, release and support, and measured the outcome

• Redesigned an SDLC or delivery operating model across multiple teams, including stage gates, controls and metrics

• Ran an annual or multi-year technology planning cycle with Finance, including business cases and budget requests

• Built or matured portfolio governance and a delivery methodology across multiple organizations without direct authority over the teams measured

• Financial acumen: CapEx and OpEx, total cost of ownership and benefits realization

• Led complex, cross-functional programs, such as enterprise application, ERP or platform programs

• Working knowledge of delivery control and audit requirements, such as change, release and SOX IT general controls

• Portfolio tooling and reporting, such as ServiceNow SPM or an equivalent PPM platform

• Managed system integrator and vendor delivery against contracted scope and savings

Preferred Qualifications

• Hands-on experience with AI tools across the delivery lifecycle

• SAP S/4HANA or other large ERP transformation experience

• Financial services or another regulated environment

• PMP, PgMP, SAFe or Technology Business Management credentials

Subsidiary

PayPal

Travel Percent

0

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