Senior Manager - Process Training
TP · Not specified · onsite · Posted 56d ago
Undisclosed4–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Develop and implement comprehensive training programs to enhance employee performance and productivity.
- Conduct needs assessments to identify skill gaps and create targeted training solutions.
- Collaborate with cross-functional teams to align training objectives with business goals.
- Design and deliver engaging and interactive training sessions to diverse audiences.
- Evaluate training program effectiveness and recommend improvements.
- Manage and maintain accurate records of training activities and participant feedback.
Job Requirements
- Proven experience in process training, preferably in the BPO/Call Centre industry.
- Strong knowledge of adult learning principles and instructional design methodologies.
- Excellent communication, presentation, and interpersonal skills.
- Ability to analyze complex problems and develop creative solutions.
- Experience with training management systems and software applications.
- Strong leadership and team management skills.
Sourced from naukri
Skills
Customer Experienceinstructional designtraining managementtraining programsadult learningteam managementbpo call centrebpoProcess Training