Senior Manager, Process Intelligence - Results Delivery Office

Roles & Responsibilities:

• Lead execution of Process Intelligence strategy aligned to enterprise transformation priorities
• Drive identification and realization of business value through process optimization, automation, and analytics
• Oversee delivery across multiple initiatives ensuring quality, consistency, and measurable impact
• Establish standards for process mining, process analysis, and performance measurement
• Build and scale Process Intelligence capabilities, tools, and knowledge repositories
• Define governance frameworks, KPIs, and reporting mechanisms to track value realization
• Lead, coach, and develop a team of Business Performance professionals
• Act as a trusted advisor to senior stakeholders across business and technology
• Translate complex data into actionable insights for executive decision-making
• Drive cross-functional collaboration in a global, matrixed environment

Basic Qualifications:

• Bachelors or Master''s degree and 12+ years of experience in Business Performance, Continuous Improvement, or Project Management experience

Must Have Skills:

• Process mining and analytics tools (e.g., Celonis, Signavio)
• Data visualization (e.g., Power BI, Tableau)
• Experience handling large datasets across systems
• Strong process analysis and performance optimization
• Project/program management across business and IT

Good to Have Skills:

• SQL, Python or similar coding experience
• SAP ECC / S4 HANA knowledge
• AI, automation, or digital transformation experience
• Biopharmaceutical process knowledge

Soft Skills:

Must Have Skills:

• Strong leadership and team development
• Strategic thinking and problem solving
• Effective communication and influencing skills
• Ability to manage ambiguity and drive decisions
• Collaboration in a global, matrixed environment

Good to Have Skills:

• Experience in capability hubs or shared services (AIN preferred)
• Continuous improvement mindset
• Ability to build cross-functional partnerships