Senior Manager - Process Design

This role will require designing, standardizing, coordinating expectations and implementation of solutions/processes to consistently drive efficiency and experience improvements within our EBO stores involving our customers, outlet managers, cash / payment / stock reconciliation (at outlet level), as well as their respective monitoring and support functions (at the central level) including store operations, control tower, facilities, customer support and product & technology. The end goal is to plan for and establish highly efficient and standardized store operations standards, with the processes collectively and seamlessly delivering their intended outcomes across business functions. Process Engineer, Process Improvement, Design and Process Engineer

• Defects & breaches
• Cost
• Productivity
• Quality
• Experience

The owner and the design team under the owner will be responsible for:

• Store operations SOP design & roll out
• Manpower design & roll out
• Operations cost improvement
• Product margin improvement
• Experience enhancement initiatives
• Safety compliance initiatives
• Utilization / productivity improvement initiatives across stores
• The role would cover all stores across the country and will play a pivotal role in scaling up the business through standardisation.

Qualifications And Skills

• Design thinking and strong problem solving
• Influencing skills and stakeholder management
• High attention to detail, highly observant
• Strong data orientation
• Technology - first and Process simplification mindset
• Understanding of Retail business - good to have