Senior Manager-PMO (Bangalore - On Site)

1. Core Mandate

• Run the India hub PMO - governance, cadence, stage-gates, RAID and reporting
• Stand up and mature the hub operating model - ways of working, Dubai India RACI, tooling and working rhythm - and onboard and ramp the team to steady-state
• Break work down into activities and tasks and manage them to completion across all India workstreams
• Track what people are working on, against initiatives - timesheets, activity and utilisation, with a clear definition of productive-vs-available capacity, weekly capture and submission-compliance
• Own the hubs delivery SLAs and quality standards - on-time task completion, timesheet-submission compliance, reporting timeliness and rework / quality - and drive throughput improvement
• Own comms and change management as a core part of the role
• Present the outputs - a standard reporting pack and dashboards to the leadership team on a fixed cadence
• Lead and develop the India team and safeguard the control, information-security and quality environment

2. Key Responsibilities

A. PMO Governance Cadence

• Establish and run the India governance cadence - stand-ups, reviews, stage-gates and escalations - aligned to the wider PMO rhythm and the RACI with the functional leads
• Run the Dubai India working rhythm - overlap-window syncs, handoffs and cross-side dependency management - so India work stays connected to the Dubai leads and no dependency stalls silently
• Operate a defined escalation path with explicit triggers (slippage, blocked dependency, capacity breach) into the PMO Lead and functional leads - surface early, with options
• Define and maintain PMO structure, standards and ways of working for the hub

B. Planning, Work Breakdown Task Management

• Run a structured intake for work entering the hub - capture, prioritise and assign against agreed capacity - holding the boundary to the Demand function
• Break initiatives down into activities and tasks with owners, plans and deadlines
• Manage the tasks to completion; track progress against plan, manage cross-workstream and Dubai-side dependencies, keep critical path and blockers visible, and drive corrective action

C. Timesheets, Activity Utilisation Tracking

• Define utilisation explicitly - productive / allocated time vs available capacity - and maintain the person-level view against initiatives
• Own weekly timesheet capture and its data quality - drive on-time, accurate submission (submission-compliance %) and chase gaps
• Maintain a consistent activity / initiative taxonomy so booked time rolls up cleanly to initiatives and reporting; flag over- and under-utilisation (portfolio capacity-vs-demand sits with the Demand function)

D. Comms Change Management

• Run the internal hub comms rhythm - stand-ups, updates, onboarding comms - and the Dubai India information flow, so both sides always hold the same picture
• Drive and evidence adoption of new ways of working - track uptake and address resistance, not just roll out

E. Reporting Visibility (Presenting the Outputs)

• Maintain a single source of truth on India activity, delivery and risk
• Publish a standard hub reporting pack on a fixed cadence - tasks / delivery status, utilisation, RAID, SLA / throughput and change adoption - under a defined leadership reporting contract (what, when, format)
• Build and maintain the dashboards (e.g. Power BI / Monday.com views) that give leadership self-serve visibility between reporting cycles - no surprises

F. Team Leadership, Control Information Security

• Lead, coordinate and develop the India team; local line management, onboarding, ramp and capability uplift
• Own access provisioning / de-provisioning (joiner-mover-leaver), data classification and handling, endpoint / remote-access and clean-desk standards, and confidentiality / NDA compliance - aligned to DAMAC information-security policy; target zero data incidents
• Own coverage and continuity (key-person and BCP) to manage offshore attrition risk, and maintain the delivery-quality environment

3. Key Outcomes

• A well-run India-hub PMO with structured governance and ways of working
• Hub stood up / matured to steady-state on the agreed operating model and timeline
• Work broken into tasks and tracked to completion across all India workstreams
• Clear visibility of activity, utilisation and delivery for the leadership team
• Hub SLAs met - on-time task completion, timesheet-submission compliance, reporting timeliness and quality within target
• Comms and change well-managed; new ways of working adopted
• A well-led, controlled and compliant hub with zero data-security incidents

4. Candidate Profile

Experience

• 8-10 years in PMO / programme management, transformation delivery or capability-center / delivery-hub leadership (Senior Manager level)
• Direct experience standing up and running an offshore / nearshore delivery hub or capability center (GCC / GDC) - mobilisation through steady-state
• Strong PMO background - governance, planning, work breakdown, tracking, utilisation and reporting; proven leadership of distributed teams across locations and cultures

Capabilities

• PMO governance, cadence and structured ways of working
• Work breakdown, planning, intake and task / dependency management
• Timesheet / activity and utilisation tracking (productive-vs-available, submission compliance)
• Comms and change management with measured adoption
• Reporting and dashboarding - presenting outputs to leadership
• Hands-on with work-management and timesheet tooling (e.g. Monday.com, Jira, MS Project / Planner, Smartsheet or Clarity) and dashboarding (Power BI)
• People leadership, cross-cultural stakeholder management, and working knowledge of information-security / data-handling for offshore teams

AI, Automation Digital Tools (Group standard)

• Practical GenAI skills - day-to-day use of large-language-model assistants (e.g. ChatGPT / Copilot-class tools) to accelerate analysis, drafting and problem-solving.
• Cowork and agent-based / workflow-automation tools.
• Power Automate and low-code / no-code automation.
• Automation skill sets applied to the function.

5. Behavioral Traits

• Structured and disciplined (PMO-minded)
• Builds structure from ambiguity (mobiliser)
• Excellent communicator
• Transparent and proactive
• Accountable
• A people-first leader who helps the team

6. Success Definition

A well-governed India hub - stood up on a clear operating model and run on PMO discipline - work broken into tasks and tracked to completion, timesheets and utilisation visible, SLAs met and data handled securely, comms and change managed, and clear outputs presented to leadership so they always know exactly what is happening and delivery lands on plan.